Audrey Stegemann
Sales Associate
Normal
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lifeguard
Normal Parks And Recreation
Normal
06.2021 - 09.2023
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Retail Associate
Ross Dress For Less
Normal
11.2022 - 06.2023
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Swim Instructor
Normal Parks And Recreation
Normal
01.2020 - 03.2020
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Education
High School Diploma - General Education
Normal Community West High School
Normal 08.2019 - 05.2023
Skills
Cash register operation
Sales expertise
Product promotions
Store opening and closing
Cash Handling
Organization
Reliability
Scheduling flexibility
Product and service sales
Timeline
Retail Associate
Ross Dress For Less
11.2022 - 06.2023
Lifeguard
Normal Parks And Recreation
06.2021 - 09.2023
Swim Instructor
Normal Parks And Recreation
01.2020 - 03.2020
High School Diploma - General Education
Normal Community West High School
08.2019 - 05.2023