Awa Jawara
Zürich
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Proven extensive experience in customer service, finance, administration, and procurement.
- In search for a long-term placement in a dynamic organization where I can showcase the skills I have acquired and develop professionally.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Representative
Ria Financial Services
Zurich
06.2023 - Current
- Receive and process customer money transfer transactions.
- Balance cash drawers on a daily basis.
- Handle large volumes of currency quickly and accurately with minimal errors.
- Maintain confidentiality of all customer records and information according to company policies.
- Verify customers' identification to ensure compliance with laws and regulations.
- Resolve problems or discrepancies concerning customers' accounts.
- Identify fraudulent activity or suspicious behavior immediately reported it to management.
- Deliver exceptional service to customers in person, over telephone or via email.
Administrative Assistant/ Procurement Officer
Gach Global Trading Company Ltd
Banjulinding
02.2017 - 08.2021
- Procurement: Maintain Relationships with customers and suppliers, Monitoring and analyzing market trends, prices and vendor options to cost-effectively procure necessary materials, assessing departmental needs to create and implement procurement plans, Complete procurement documentation.
- Back-office/Accounting: Preparation of quarterly statistics, organization, documentation and CRM, maintenance of accounting database by entering data into the internal accounting program, completion of basic administrative tasks such as sending emails, organizing employee meetings and updating calendars, processing company receipts, invoices and statements.
Education
Bachelor's degree - business administration
Swiss School of business and management
Geneve, Switzerland06-2027
Basic Business Course -
The University of British Columbia Online Learning Initiative
03.2021
Internship - administrative assistant
Gach Global Trading Company Ltd
Banjulinding, The Gambia01.2017
High School Diploma -
SOS Herman Gmeiner Technical High School
Bakoteh, The Gambia06.2015
Skills
- Attention to detail
- Customer Service and conflict management
- IT fluency
- Data Management and organization
- Learning new skills and processes
- Work ethic and integrity
- Multitasking and organization
- Time management skills
- CRM software proficiency
Personal Information
- Date of Birth: 10/16/96
- Nationality: Gambia
Residency Permit
B
Languages
English
Proficient
C2
German
Upper Intermediate
B2
Timeline
Cashier/Customer Service Representative
Ria Financial Services
06.2023 - Current
Administrative Assistant/ Procurement Officer
Gach Global Trading Company Ltd
02.2017 - 08.2021
Bachelor's degree - business administration
Swiss School of business and management
Basic Business Course -
The University of British Columbia Online Learning Initiative
Internship - administrative assistant
Gach Global Trading Company Ltd
High School Diploma -
SOS Herman Gmeiner Technical High School