Ayla Rustamzade
Lausanne
Summary
Motivated student with experience in luxury hospitality, known for being a strong team player with a collaborative mindset. Multilingual and highly adaptable, with the ability to multitask effectively in fast-paced environments while maintaining exceptional service standards. Brings a refined eye for detail, professionalism, and a genuine commitment to delivering elevated client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Reception Intern
The Chedi
06.2025 - 01.2026
- Managed appointment scheduling using spa management software to optimize therapist availability.
- Sold and promoted luxury skincare and fragrance brands (Biologique Recherche, Ormaie) through tailored client consultations in a five-star spa setting.
- Delivered discreet, personalized service to VIP and high-profile clients, ensuring an exceptional experience aligned with luxury brand standards.
- Assisted in processing payments and handling cash transactions accurately and efficiently.
- Handled client inquiries promptly, resolving issues to improve overall guest experience.
- Coordinated with therapists to streamline service delivery and enhance operational efficiency.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Created online training courses for new receptionists, therapists and pool attendants.
Cross-training Intern With Shadowing Experience
Fairmont
01.2022 - 02.2022
- Gained in-depth knowledge and training from different departments; Food & Beverage, Front Office, Sales & Marketing, Human Resources, Maintenance, Room Service and Housekeeping
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science HES-SO - International Hospitality Management
EHL Hospitality Business School
Lausanne, Switzerland02-2029
High School Diploma -
Baku Oxford School
Baku, Azerbaijani06-2024
Skills
- Google Workspace
- Microsoft Office Suit
- Teamwork and collaboration
- Interpersonal and social skills
- Attention to detail
- Multitasking and organization
- Creative and resourceful
- Client relationships
- Problem-solving
- Quick learner
Certification
First Aid Training (Basic Level)
GLION ONLINE MASTERCLASSES
• The new world of Luxury -26.04.2022
• International Events & Management - 04.05.2022
• Leadership & Multi-cultural Team Management - 10.05.2022
Timeline
Spa Reception Intern
The Chedi
06.2025 - 01.2026
Cross-training Intern With Shadowing Experience
Fairmont
01.2022 - 02.2022
Bachelor of Science HES-SO - International Hospitality Management
EHL Hospitality Business School
High School Diploma -
Baku Oxford School
Extra Curriculars
COMMUNITY SERVICE PROJECTS
- "Supporting education in rural areas" project - 2024
- Charity Fair in support of earthquake victims in Turkey - 2023
- Volunteer Work- Beach cleaning- 2023
MODEL UNITE NATIONS CONFERENCES
• Rome Montessori Model UN Conference - 2017 (Delegate)
• Baku IMUN Conference- 2018, 2019 (Delegate)
• Baku IMUN Conference- 2023 (Deputy-Secretary General)
• Baku IMUN Conference- 2024 (Secretary General)
EHL JUNIOR ACADEMY HOSPITALITY BUSINESS AND INOVATION & EHL JUNIOR ACADEMY CULINARY AND WELNESS CONCEPTS, JUNE- JULY 2022
Languages
- English
- French
- Russian
- Azerbaijani