Aymerick Oeffner
Signy
Summary
I am a young IT technician who is motivated and ready to take on new challenges. I was fortunate to have been trained by a team of specialists during my apprenticeship. Having completed my military service in which I trained as a group leader, I would like to put my skills and interpersonal skills into practice within a dynamic company.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Coordinator
SGS
08.2023 - 11.2023
Apprentice IT Service Desk Technician
SGS
08.2020 - 08.2023
- IT Help Desk Level 1, 2 and 3 for Swiss users and VIPs.
- Use and administration of MS Office tools
- Dealing with different suppliers
- Purchase, configuration and delivery of IT assets at headquarters and other Swiss offices
- Maintenance of local IT infrastructure (Active Directory, DHCP, Print server, GPO, Network Device; Printers, Poly CCX 350, Router)
- Maintaining up-to-date IT inventories
- Creation of checklists and guides for users
- Subscription management (Software, SIM and eSIM)
- Employee Movement flow (Management of access rights and creation of accounts)
- Management and maintenance of audio visual systems (MS Teams) of conference rooms at headquarters and for Switzerland.
- Management and responsible for the deployment of MDM for mobile devices in Switzerland (User training, cyber security awareness, monitoring of deployments across Switzerland)
Education
Obtaining The Rank of Sergeant
Ecole De Sous-officier Des Forces Aérienne Suisse
06-2024
CFC - ICT Specialist
CFPT Centre De Formation Professionnelle Technique
Petit Lancy, Switzerland06-2023
Skills
- Listening skills
- Incident resolution
- IT asset management
- Analytical mind
- Ability to work in a team
- Service Now ticketing tool
- Remote diagnosis and support
- Willingness to learn and keep up to date with new technologies
Additional Information
Plongée sous-marine, ski, aviation
Languages
French
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
IT Helpdesk Coordinator
SGS
08.2023 - 11.2023
Apprentice IT Service Desk Technician
SGS
08.2020 - 08.2023
Obtaining The Rank of Sergeant
Ecole De Sous-officier Des Forces Aérienne Suisse
CFC - ICT Specialist
CFPT Centre De Formation Professionnelle Technique
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