Ayoub Lajoul
Romont,FR
Overview
8
8
years of professional experience
Work History
Correctional Supervisor
Aaqigiarvik Correctional Healing Facility
01.2021 - Current
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Directly supervise and coordinate activities of correctional officers and clients
- Restrain, secure, or control offenders, using chemical agents or other weapons of force as necessary
- Resolve problems between staff and inmates
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, fellow employees, visitors, and the public
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates
- Instruct employees or provide on-the-job training.
Correctional Caseworker
Baffin Correctional Center/ Aaqigiarvik Correctional Healing Facility
01.2017 - Current
- Maintaining order among inmates
- Conducting all supervision lawfully, safely, and securely
- Making sure facilities meet safety and security requirements
- Restraining inmates in handcuffs or other restraints
- Escorting inmates to different locations
- Recording inmate behavior
- Perform security checks and search procedures (prisoners, staff, and visitors)
- Assessing the offender's risk and needs in such areas as reoffending, anger management, poor impulse control, interpersonal conflicts, substance abuse, mental health, education, and employment
- Participating in staff meetings to discuss, develop, and implement rehabilitation plans for a client, as required by rules, policies, and procedures of the correctional system
- Application of case work method, case management, and other interventions to address offenders' criminogenic needs and dysfunction in those areas.
Cargo agent
Canadian north
01.2018
- Comply with Company and MOT Standards and Regulations
- Handle all cargo
- Perform all warehouse related duties
- Provide excellent customer service internally and externally
- Responsibly maintain clean and orderly work areas
- Responsibly use and maintain Company equipment
- Assist Customer Service and/or Cargo Agents when required
- Assist passengers with mobility and special needs
- Perform commissary duties
- Assist with reconfiguration of aircraft as required
- Perform other duties and functions related to the foregoing
- Process airway bills
- Other duties as assigned.
Shift Supervisor
Northwest Company
01.2017
- Responsible for adequate staffing to ensure that customer wait time is minimized
- Greet Customers, answer questions, resolve issues
- Hiring and Training of new staff
- Collection contents of cash registers at the end of each shift and delivering contents to the office.
Sale Assistant
Qatar airways
01.2016
- Acknowledging and approaching customers, establishing customer's needs
- Presenting and demonstrating and selling the product through features, advantage and benefits (F.A.B) of the merchandise
- Ensuring the complete, full range of stocks is always on display
- Assisting in stock control, check and count goods.
Crew Member
Burger King
01.2012 - 09.2013
- Cleaned and maintained all areas of restaurant to promote clean image.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
McDonald's Restaurant
04.2009 - 04.2011
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Worked front counter, drive-thru and other areas.
Education
Certificate - First Aid Level C
Canadian Red-Cross
Iqaluit, Canada05.2023
Certificate - Chemical Munition Instructor
CTS Training Institution
British Columbia10.2022
Travel Agent Diploma Program -
ESARC
Rabat, Morocco01.2017
Economic Sciences -
University Mohammed V
Rabat, Morocco01.2012
High School Diploma -
IBN ROCHD
Temara, Morocco01.2011
Skills
- Highly motivated individual with experience in customer service
- Trilingual in English, French & Arabic
- Quick and flexible learner who is detail oriented and accurate
- Has training in casework such as Inmate needs assessment and monthly progress reports
- Has hand on experience in dealing with violent and/or manic clients
- Experienced in De-escalation and grounding techniques
Certifications Training
- Supervisor Safety Familiarization Training
- Certified as Chemical Munition Instructor
- Certified as baton instructor
- Correctional Supervisor Training
- Certified in Standard First Aid & CPR/AED Level C Expired date :2023-10-10
- Mental Health First Aid- Taught me how to communicate respectfully and care for those under mental duress, providing mental health support to inmates and clients and how to be resourceful by using the unique forms of support found in northern communities
- Justice Institute of British Columbia-
- Model 1 CORR-1404 Security officer Orientation
- Model 2 CORR-1405 Institutional safety & security
- Model 3 CORR- 1406 Force options
- NUHALT: Nunavut Healing and Learning Together (Modules 1 & 2). - this program taught me specialized skills such as interviewing, counselling, program facilitation and delivery, and applied case management techniques also providing tools and strategies for interacting with inmates who have cognitive and behavioral issues caused by substance abuse, FASD, or trauma.
- Coms: Training on use of the Corrections Offender Management System (COMS), including preparation of records and reports.
- Member of the Correctional Crisis Intervention Team (CCIT)
- Driver's License- Unrestricted Class 5
References Available
True
Personal Information
Willing To Relocate: yes
Timeline
Correctional Supervisor
Aaqigiarvik Correctional Healing Facility
01.2021 - Current
Cargo agent
Canadian north
01.2018
Correctional Caseworker
Baffin Correctional Center/ Aaqigiarvik Correctional Healing Facility
01.2017 - Current
Shift Supervisor
Northwest Company
01.2017
Sale Assistant
Qatar airways
01.2016
Crew Member
Burger King
01.2012 - 09.2013
Crew Member
McDonald's Restaurant
04.2009 - 04.2011
Certificate - First Aid Level C
Canadian Red-Cross
Certificate - Chemical Munition Instructor
CTS Training Institution
Travel Agent Diploma Program -
ESARC
Economic Sciences -
University Mohammed V
High School Diploma -
IBN ROCHD
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