Roberto Brancato
Zurich
Summary
Experienced Collections Manager with six years of thriving in high-pressure, team environments. Skilled in leveraging persuasive communication and customer service techniques to secure payments on past due accounts. Goal-driven professional dedicated to reducing delinquencies and mitigating risks. Extensively trained in SAP ERP with a curious mindset and high willingness to learn new financial tasks.
Overview
10
10
years of professional experience
Work History
Collections Manager
Customer Service Department PostAuto AG
06.2022 - Current
- Leading a team of 17 direct reports (13.1 FTE).
- Spearheaded the implementation of robotic process automation, leading to increased productivity and reduced errors in repetitive tasks.
- Managed the outsourcing of invoice printing, resulting in cost savings and improved accuracy in invoice processing and delivery.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Ongoing: Implementation of new debt collection software, responsible for the workstreams (since 2022 - 2026)
Assistant Collections Manager
Customer Service Department PostAuto AG
12.2017 - 05.2022
- Supervised staff of collectors (team of 11), monitoring phone calls and letters.
- Successfully implemented new technologies (AI software evaluation, Chatbots, implementation of online payments) and process automations to encourage continuous improvement.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Established entire process of legal debt collection
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Reviewed all expense reports for accuracy and proper expense disclosure.
- Researched and resolved accounts payable discrepancies.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Oversaw daily posting of payments to customer accounts.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Coded and entered at least 150 invoices per week into in-house accounting software.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
Restaurant Manager
Hotel Eden au Lac
04.2017 - 10.2017
- Led three Food and Beverage outlets (restaurant, banquet, lobby- and rooftop bar)
Sabbatical
Chile
01.2017 - 03.2017
- Travelling in Chile
Barkeeper
Marktgasse Hotel
08.2015 - 12.2016
- Developed new signature cocktails to support bar marketing brand and increase profits.
Chef de Rang
Renaissance Zurich Tower Hotel
07.2014 - 07.2015
Education
Professional Development - Leadership
Schweizer Vereinigung Für Führungsausbildung
Baar, Switzerland11.2021
Apprenticeship in Hospitality -
Renaissance Cologne Hotel
Cologne, Germany06.2014
High School Diploma -
Berufskolleg An Der Lindenstrasse
Cologne, Germany06.2011
Skills
- Customer Relations
- Past due balance management
- Analytical reasoning
- Very good SAP ERP
- Collection investigations
- Exceptional organization
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
French
Beginner (A1)
Timeline
Collections Manager
Customer Service Department PostAuto AG
06.2022 - Current
Assistant Collections Manager
Customer Service Department PostAuto AG
12.2017 - 05.2022
Restaurant Manager
Hotel Eden au Lac
04.2017 - 10.2017
Sabbatical
Chile
01.2017 - 03.2017
Barkeeper
Marktgasse Hotel
08.2015 - 12.2016
Chef de Rang
Renaissance Zurich Tower Hotel
07.2014 - 07.2015
Professional Development - Leadership
Schweizer Vereinigung Für Führungsausbildung
Apprenticeship in Hospitality -
Renaissance Cologne Hotel
High School Diploma -
Berufskolleg An Der Lindenstrasse
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