Ayush Yadav
Lucerne,Switzerland
Summary
Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
Overview
1
1
years of professional experience
Work History
F&B trainee
Hotel Grand Europe
Lucerne , Switzerland
01.2024 - 08.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Rotational Trainee
IHG Crowne plaza
Jaipur , India
01.2022 - 07.2024
- Facilitated performance tracking by compiling and reviewing daily reports, logs and contingency lists .
- Documented conferences, meetings and appointments with verbatim reports.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Responded to telephone enquiries from clients, vendors and members of public.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Replenished additional hotel amenities daily, maintaining guest comfort and satisfaction.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Hospitality Leader
Amity university
Jaipur , Rajasthan
08.2022 - 04.2023
- Managed administrative logistics of event planning, including contract signing, fee collection, event booking and event promotions.
- Communicated event timelines to stakeholders for on-time event execution.
- Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
- Planned large-scale events such as techno cultural festival , conferences and meetings.
- Aligned team management strategy and tactics with wider organisational vision to maximise impacts of company activities.
- Coordinated events by managing budget, logistics and event support.
Education
Master of Business Administration - Hospitality and tourism
HTMI
Switzerland 08/2023 -
Master of Science - Hospitality and tourism
Edinburgh Napier university
United Kingdom 08/2023 -
Bachelor of Business Administration - Hospitality and tourism
Amity university
Jaipur, India 08/2018 - 05/2023
Skills
- Customer complaint handling
- Luxury hotel standards
- Reception management
- Suggestive upselling
- Occupancy reporting
- Room inventory management
- Hospitality up-selling techniques
- Opera PMS knowledge
- Guest feedback evaluation
Languages
English
Proficient (C2)
Hindi
Native
French
Elementary
Timeline
F&B trainee
Hotel Grand Europe
01.2024 - 08.2024
Hospitality Leader
Amity university
08.2022 - 04.2023
Rotational Trainee
IHG Crowne plaza
01.2022 - 07.2024
Master of Business Administration - Hospitality and tourism
HTMI
08/2023 -
Master of Science - Hospitality and tourism
Edinburgh Napier university
08/2023 -
Bachelor of Business Administration - Hospitality and tourism
Amity university
08/2018 - 05/2023
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