BARBARA IACOBUCCI

• New Consumer healtH COMPANY)- zug - SWITZERLAND
• Maintain and mature the training strategy and platforms, ensuring that the planning organization develops strong talent aligned to the Consumer Health Supply Chain strategic objectives
• Ownership of the training platform and the governance process to ensure content is up to date and relevant
• This includes Training & Process Adherence Reporting
• Responsible for Onboarding and No Training No Access Process programs
• Deploy and drive programs on future skill transformation (Digitization/Data Science, Autonomous Planning, etc.)
• Closely collaborate with Business Process Owners (BPO) to define and deploy training needs
• Partners systematically with various customers to ensure current processes and technologies are fit for purpose, supported, and deployed within the business.

• Develop training strategies to assist distributors to know the brand effectively and sell products..

• Design, create, and deliver all the training programs, using as well digital tools (eLearning, LMS, webinar, etc.) for a wide and diverse audience, from Beauty Advisors to Brand Managers and Press.

• Manage the training planning and budgeting process

• Assess training needs and training effectiveness

• Act as a spokesperson in coordination with international PR activities.

• Ensure that the retail/brand training program standards, skill & knowledge are delivered & implemented to the highest standards by measuring the outcome at the point of sale in the regions - (Sales Management teams, Trainers, Promoters & Beauty Advisors)
• Design and deliver classroom and digital learning solutions, finding engaging and new ways to deliver knowledge and ensure the implementation of the Retail Academy development program
• Assess the training needs of the local training managers and support their development through customized training and coaching
• Deliver new employees’ onboarding and training sessions in classroom and online
• Analyze effectiveness of training programs at all levels and recommend updates
• Assure the implementation of the internal LMS (SuccessFactors) in the region, providing admin support when needed
• Constantly monitoring the Retail KPI’s and proactively put in place specific training, coaching and mentoring program where needed
• Design and implement Global CRM training projects to enable the Retail Team to enhance the Client experience
• FROM

• Support the management and implementation of the Retail Academy curriculum in all the countries, ensuring materials are globally fit for purpose.
• Assess training needs in cooperation with the local Training Managers
• Define and designed inspiring training to store employees using blended learning technologies.
• Manage two Global Training Managers, overseeing training and professional growth.
• Measure business goals on training initiatives achievement.

• Develop and implement the education department strategy, through classroom and digital activities
• Manage the plan and budget of the education& promotion
• Recruit, train, and manage the team of 50 Beauty Advisors, three field trainers and two office support staff
• Monitor and evaluate the retail KPI’s and put in place the needed action to support the business retail goals
• Measure the training effectiveness and assess the training needs to define the training and coaching plan
• Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Assess learning and development needs within the organization including the field force (medical representatives, KAM, MLS)
• Perform continuous evaluations of content and plans to enhance delivery and improve effectiveness of the mandatory and scientific training
• Manage team of 5 employees (3 field trainers, training specialist and office coordinator) overseeing hiring, training, coaching and professional growth
• Support and follow-up all performance management processes, and annual appraisal processes within the organization
• Design, plan and supervise the delivery of the annual training plan (in classroom and by e-learning) to support induction and on-going performance of the field force and the office staff on not scientific knowledge and soft skills
• Define and manage the training and development budget
• Develop all the contents and reporting for the LMS working closely with external consultants to keep the tools updated.

• Recruit, hire and train the Beauty Consultant and Make-Up Artist team
• Monitor the performance and support the retail team, ensuring outstanding customer service and achievement of the sale goals, through effective training, coaching, and mentoring
• Manage the budget and plan all promotional and training activities on the point of sale
• Work closely with the marketing department to develop and roll out special event new promotional tools
• Managed a team of three office coordinators and of 60 Beauty Consultant and Make-Up Artist team.

• Design, create and deliver all the training courses on brand, products, camouflage and selling techniques to increase staff performance and overall training effectiveness
• Track training results, retail kpi’s and report regularly to internal stakeholders
• Recruit, train and manage the Beauty Consultant team
• Organize and edit training manuals, online training tools and other educational materials for a wide range of audience (Beauty Consultant, pharmacists, dermatologists , medical rep.)
• Plan and track the training and the T&E budgets and reported regularly
• Work closely with marketing to create materials for sales presentations and client meetings.

• Recruit and retain top talent of the Travel Retail team with focus on completing timely performance evaluations, providing effective feedback, and rewarding superior performance
• Manage, train and coach the Travel Retail team (20 beauty Advisors) for Italy
• Maintain quality brand image exposure in alignment with corporate standards
• Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products
• Assess sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends, according to the different travelers’ profiles
• Maintain excellent communications across all levels of the company and with the French head office

• Manage the beauty salon on board of cruise ships, in luxury hotels and beauty farms
• Monitor the team kpi’s and promote the achievement of business goals
• Recruit, train, coach and develop beauty salon team (beauticians and hairdressers).

• Recruit and train all the employees; supported the development of new products, in respect of the European requirements and market needs
• Design and create blended learning strategy and tools to train all employees
• Organize and follow up the company participation to national and international exhibition within the cosmetic field.

GPA: 110 /110 with honors

GPA: 70/70

Exchange student in the Senior Year – Class