Basketball: County Champions at College level Playing currently at a social level
Ben Boban
Service Marketing
Summary
Dedicated and passionate professional with a broad background in Marketing, Sales, Finance, Consulting and Hospitality. Eager to secure an entry-level position and build a career in Marketing, I excel in Service Marketing, collaborating with cross-functional teams, optimizing customer journeys, and driving business development. Actively seeking a new role to further develop my skills, learn, and contribute to organizational growth.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Professional and Personal Development
11.2023 - 6 2024
- Completing online courses in AI tools and machine learning to stay current with industry trends
- Managing a personal online store on Ricardo, enhancing my digital marketing and sales abilities
- Improving proficiency in the German language towards B2 level.
Service Marketing Intern
Mettler Toledo GmbH
02.2023 - 08.2023
- Collaborated with regional, global and cross-functional teams including Online Marketing, Global Finance, Supply Chain and Business Development among others spanning across 3 continents gaining exposure to diverse business units and processes
- Project management for the enhancement of customer journey across 57 company service pages, enhancing user experience and accessibility of information, contributing to an improved online experience
- Supported service harmonization initiatives for the global spare parts business by defining the spare parts process and providing recommendations for optimization
- Provided comprehensive support to product management in spare parts pricing and stock availability in product lifecycle management stages for 3 new product introductions and 5 product phase-outs
- Conducted extensive database cleansing, ensuring accuracy and reliability of data for informed decision-making by reviewing and refining 65% of the manufacturers data
- Collated and presented 45 change requests from 5 market organizations for document improvement contributing to the enhancement of documentation quality and usability
- Initiated the creation of service video, aiding in the production of instructional and promotional content to support customer service initiatives through researching and writing the video script
- Supported business development efforts through market research, identifying opportunities and compiling 5 success stories to drive growth
- Fostered effective daily communication with internal clients to coordinate and manage administrative duties
Security
Stubä Bar and Restaurant
09.2021 - 02.2022
- Conducted thorough ID checks to ensure compliance with legal age requirements, maintaining a safe and secure environment for patrons
Startup Owner
Bare-Fish Clothing
06.2020 - 01.2022
- Created the brand logo and established operations for online clothing start-up, overseeing sales through fulfillment centers located in Spain and the USA
- Planned and executed digital marketing, advertising and pricing strategies to maximize brand awareness across Europe and the USA
- Developed and managed the website, ensuring a user-friendly interface and seamless shopping experience for customers
Cashier
ZFC Restaurant
10.2020 - 06.2021
- Created social media page and managed the content daily, developing creative and promotional posts to engage with customers and boost online presence
- Managed inventory levels and restocked supplies, ensuring uninterrupted operations in a fast-paced environment
Financial Sales and Tax Consultant
ChangeGroup International
04.2016 - 06.2019
- Negotiated financial transactions, and conducted data processing and reporting contributing to the Bicester branch being ranked first in the whole of Europe for most tax refund transactions processed for 2 consecutive years
- Addressed client inquiries and resolved issues related to currency exchange and tax refunds
- Managed high-value transactions with accuracy and attention to detail, ensuring customer satisfaction and financial integrity
- Assisted in the development and improvement of internal processes and procedures: Enhanced operational efficiency by initiating use of Google Translate to communicate with international clients
- Contributed to employee training initiatives for 3 new trainees
- Developed understanding of Know Your Customer (KYC), Customer Due Diligence (CDD), and Anti-Money Laundering (AML) regulations, ensuring compliance with evolving regulatory requirements
Workplace Utilization Surveyor
Advanced Workplace Associates
06.2015 - 01.2016
- Completed 4 workplace utilization projects to develop change management strategies
- Collected and compiled data from client workplaces across England
- Instructed new surveyors in the utilization of the survey software
- Worked independently, as part of a 6-person team and also as the lead on 2 projects
Marketing, Sales and Operations
Major Label Events
09.2013 - 06.2015
- Assisted in the promotion and operation of five weekly city events across multiple venues, while also supporting the operations of larger-scale events such as Lost Village Festival which was awarded 'Best Small Festival' and 'Best Festival Production'
- Developed and executed comprehensive digital marketing strategies, utilizing social media and online advertising to promote events
- Implemented sales campaigns, including direct sales and online ticketing platforms, achieving and exceeding sales targets
Education
Master of Science - International Business
Zurich University For Applied Sciences (ZHAW)
Winterthur, Switzerland10.2022
Post Graduate Certificate in Marketing - Marketing
University of Liverpool
Liverpool, England10.2018
Bachelor of Arts - Business & Finance
University of Lincoln
Lincoln, England09.2015
Skills
Digital Marketing
Marketing Strategy Development
Social Media Marketing
Content Ideation & Creation
Project Management
Market Research
Strategic Pricing
Business Development
Process Improvement
Data Analysis
Microsoft Office
Soft Skills & Testimonials
- Adaptable & Versatile, "Ben Boban quickly acquired a thorough understanding of the industry and his entire area of responsibility." "Readily took on extra responsibilities, acted very independently, demonstrated initiative, and showed a strong commitment to his field of work."
- Cross-Functional Collaboration, "Played a dynamic part in the team, always welcomed other opinions, and facilitated collaboration across hierarchical levels."
- Communication, "Demonstrated high levels of social competence through his communication skills and teamwork."
- Customer Centricity, "Widely perceived as a cooperative, reliable, and helpful individual who was highly valued by customers, colleagues, and superiors alike."
- Innovative & Creative, "Demonstrated a high level of creativity and initiative during his team projects."
- Problem Solving, "Anticipated conflicts well in advance, addressing them constructively, and succeeded in finding fair and well accepted solutions."
Personal Information
- Date of Birth: 01/13/1992
- Nationality: British
- Marital Status: Married
- Permit: B EU / EFTA
Interests
Volleyball: Varsity Champions at University level Playing still at a competitive level
Buying & selling collectibles
Travelling: Love to experience and learn about different cultures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsWork from home optionHealthcare benefitsPaid sick leaveQuote
"In the dynamic world of marketing and sales, creativity and continuous learning are the keys to staying ahead and driving success."
Ben Boban
Timeline
Professional and Personal Development
11.2023 - 6 2024
Service Marketing Intern
Mettler Toledo GmbH
02.2023 - 08.2023
Security
Stubä Bar and Restaurant
09.2021 - 02.2022
Cashier
ZFC Restaurant
10.2020 - 06.2021
Startup Owner
Bare-Fish Clothing
06.2020 - 01.2022
Financial Sales and Tax Consultant
ChangeGroup International
04.2016 - 06.2019
Workplace Utilization Surveyor
Advanced Workplace Associates
06.2015 - 01.2016
Marketing, Sales and Operations
Major Label Events
09.2013 - 06.2015
Master of Science - International Business
Zurich University For Applied Sciences (ZHAW)
Post Graduate Certificate in Marketing - Marketing
University of Liverpool
Bachelor of Arts - Business & Finance
University of Lincoln