Summary
Overview
Work History
Education
Skills
Languages
Primary Assets
Remote Work
Social Network
Hobbies and Interests
Timeline
Generic
Benet Ayuk Arrah

Benet Ayuk Arrah

Geneva

Summary

Experienced technician with diverse skill set and track record of providing exceptional customer service to wide range of clients, including private and public businesses and individuals. Over 8 years of experience in maintenance, installation/configuration, and customer service. Well-equipped to handle any technical challenge, whether it's offering help desk support, ensuring network functionality, or conducting repairs on desktop computers and laptops. Fluency in both English and French enables effective communication with clients from various backgrounds.

Overview

16
16
years of professional experience

Work History

Oracle Admin, Install and Update Accelerated

Computer Pride
2022.11 - 2022.12

Oracle Admin, Install and Update

Computer Pride
2022.10 - 2022.11

IT Service Desk Technician

ThreeCs Business Solutions
2020.06 - 2022.11
  • Project support with set up of computer labs
  • Network configuration and maintenance of IT assets
  • Installation and configuration of Oracle database systems
  • Data Modelling and creation of relational database
  • System surveillance
  • Installation and configuration of office equipment

Diploma in Database and Linux Red Hat System Administration

Institute of Software Technology
2018.05 - 2019.05

Database admin

IT consultant

Regional Center for Scientific Research and Innovation
2015.04 - 2017.10
  • Systems and Network Administration
  • Lotus notes migration to Microsoft Office 2007
  • IT asset management and follow-up of hardware and software
  • IT support (L1 ,L2 and L3)
  • Supply of office accessories

IT Consultant

P&T Credit Union
2014.02 - 2017.10
  • Server management 2003 and 2008
  • Set up of a VOIP telephone network
  • Network configuration and maintenance of IT assets /configuration
  • Installation and upgrade of ALPHA Accounting software
  • Supply of IT equipment and system surveillance

IT Shop Manager

ALINO ENTERPRISE
2011.09 - 2017.10
  • Day-to-day management of the IT equipment shop, ensuring accounting and provision of a wide range of services, including installation & maintenance of IT equipment purchased in our shop
  • Managing quotations and invoicing, support and trouble shooting, providing advice on the best hardware software for clients needs, etc
  • Supply of computer hardware, installation of equipment, computer maintenance and IT service support for PEPFAR Mutengene (Cameroon) and the National Social Insurance Fund (CNPS) regional branch in Buea (Cameroon)

Computer Maintenance and Installation /Network Management

Presbyterian IT Center
2006.09 - 2008.06

Education

Diploma - Diploma in Information Technology Support

Alison
Galway, Ireland
2024-02

Certificate of Technical Studies - ITIL 4 Fundamentals-Essentials of IT SM

Alison
Galway, Ireland
2023-12

Certificate of Technical Studies - Working As An IT Support Technician

Alison
Galway, Ireland
2023-11

ONLINE HEMMERSBACH TECHNICIAN ACADEMY TRAINING - Hardware, Operating Systems, Network & Security, Troubleshooting and Other Competencies

HEMMERSBACH ACADEMY
Nurnberg, DE
2023-08

Oracle Admin,Install and Update Accelerated -

Computer Pride
Nairobi, NA
12.2022

Oracle 12c and 19c Introduction to SQL -

Computer Pride
Nairobi, NA
11.2022

Diploma in Database and Linux Red Hat system Administration -

Institute of Software Technology
Nairobi, NA
05.2019

Computer Maintenance and Installation /Network Management -

Presbyterian IT Center
Buea, SW
06.2008

Skills

  • Computer Network Management
  • Computer desktop and laptop repairs
  • Printers repairs
  • Red Hat Linux installation
  • Relational Database Management
  • ORACLE
  • PL/SQL and SQL
  • Microsoft OS installation
  • Windows 10 and 11
  • Troubleshooting
  • Oracle 12c
  • Oracle 19c
  • Teamwork

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)

Primary Assets

  • Reliable
  • Team player with high awareness for duty and task accomplishment, making sure we start and finish as a unit.
  • Autonomous
  • Can handle projects from inception through design and implementation, to final delivery. Ability to handle high levels of stress and challenges in competitive environment.

Remote Work

True

Social Network

www.linkedin.com/in/benet-arrah-5115b4166 (LinkedIn)

Hobbies and Interests

  • Football and Basketball, Partaking in competitive sport has helped me physically and mentally. Sports gives me a good balance professionally and socially.
  • Draft board game, This takes me into strategic planning and reflections, as it helps to keep high level of awareness.

Timeline

Oracle Admin, Install and Update Accelerated

Computer Pride
2022.11 - 2022.12

Oracle Admin, Install and Update

Computer Pride
2022.10 - 2022.11

IT Service Desk Technician

ThreeCs Business Solutions
2020.06 - 2022.11

Diploma in Database and Linux Red Hat System Administration

Institute of Software Technology
2018.05 - 2019.05

IT consultant

Regional Center for Scientific Research and Innovation
2015.04 - 2017.10

IT Consultant

P&T Credit Union
2014.02 - 2017.10

IT Shop Manager

ALINO ENTERPRISE
2011.09 - 2017.10

Computer Maintenance and Installation /Network Management

Presbyterian IT Center
2006.09 - 2008.06

Oracle Admin,Install and Update Accelerated -

Computer Pride

Oracle 12c and 19c Introduction to SQL -

Computer Pride

Diploma in Database and Linux Red Hat system Administration -

Institute of Software Technology

Computer Maintenance and Installation /Network Management -

Presbyterian IT Center

Diploma - Diploma in Information Technology Support

Alison

Certificate of Technical Studies - ITIL 4 Fundamentals-Essentials of IT SM

Alison

Certificate of Technical Studies - Working As An IT Support Technician

Alison

ONLINE HEMMERSBACH TECHNICIAN ACADEMY TRAINING - Hardware, Operating Systems, Network & Security, Troubleshooting and Other Competencies

HEMMERSBACH ACADEMY

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Benet Ayuk Arrah