Benet Ayuk Arrah
Geneva
Summary
Experienced technician with diverse skill set and track record of providing exceptional customer service to wide range of clients, including private and public businesses and individuals. Over 8 years of experience in maintenance, installation/configuration, and customer service. Well-equipped to handle any technical challenge, whether it's offering help desk support, ensuring network functionality, or conducting repairs on desktop computers and laptops. Fluency in both English and French enables effective communication with clients from various backgrounds.
Overview
16
16
years of professional experience
Work History
Oracle Admin, Install and Update Accelerated
Computer Pride
11.2022 - 12.2022
Oracle Admin, Install and Update
Computer Pride
10.2022 - 11.2022
IT Service Desk Technician
ThreeCs Business Solutions
06.2020 - 11.2022
- Project support with set up of computer labs
- Network configuration and maintenance of IT assets
- Installation and configuration of Oracle database systems
- Data Modelling and creation of relational database
- System surveillance
- Installation and configuration of office equipment
Diploma in Database and Linux Red Hat System Administration
Institute of Software Technology
05.2018 - 05.2019
Database admin
IT consultant
Regional Center for Scientific Research and Innovation
04.2015 - 10.2017
- Systems and Network Administration
- Lotus notes migration to Microsoft Office 2007
- IT asset management and follow-up of hardware and software
- IT support (L1 ,L2 and L3)
- Supply of office accessories
IT Consultant
P&T Credit Union
02.2014 - 10.2017
- Server management 2003 and 2008
- Set up of a VOIP telephone network
- Network configuration and maintenance of IT assets /configuration
- Installation and upgrade of ALPHA Accounting software
- Supply of IT equipment and system surveillance
IT Shop Manager
ALINO ENTERPRISE
09.2011 - 10.2017
- Day-to-day management of the IT equipment shop, ensuring accounting and provision of a wide range of services, including installation & maintenance of IT equipment purchased in our shop
- Managing quotations and invoicing, support and trouble shooting, providing advice on the best hardware software for clients needs, etc
- Supply of computer hardware, installation of equipment, computer maintenance and IT service support for PEPFAR Mutengene (Cameroon) and the National Social Insurance Fund (CNPS) regional branch in Buea (Cameroon)
Computer Maintenance and Installation /Network Management
Presbyterian IT Center
09.2006 - 06.2008
Education
Diploma - Diploma in Information Technology Support
Alison
Galway, Ireland02-2024
Certificate of Technical Studies - ITIL 4 Fundamentals-Essentials of IT SM
Alison
Galway, Ireland12-2023
Certificate of Technical Studies - Working As An IT Support Technician
Alison
Galway, Ireland11-2023
ONLINE HEMMERSBACH TECHNICIAN ACADEMY TRAINING - Hardware, Operating Systems, Network & Security, Troubleshooting and Other Competencies
HEMMERSBACH ACADEMY
Nurnberg, DE08-2023
Oracle Admin,Install and Update Accelerated -
Computer Pride
Nairobi, NA12.2022
Oracle 12c and 19c Introduction to SQL -
Computer Pride
Nairobi, NA11.2022
Diploma in Database and Linux Red Hat system Administration -
Institute of Software Technology
Nairobi, NA05.2019
Computer Maintenance and Installation /Network Management -
Presbyterian IT Center
Buea, SW06.2008
Skills
- Computer Network Management
- Computer desktop and laptop repairs
- Printers repairs
- Red Hat Linux installation
- Relational Database Management
- ORACLE
- PL/SQL and SQL
- Microsoft OS installation
- Windows 10 and 11
- Troubleshooting
- Oracle 12c
- Oracle 19c
- Teamwork
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Primary Assets
- Reliable
- Team player with high awareness for duty and task accomplishment, making sure we start and finish as a unit.
- Autonomous
- Can handle projects from inception through design and implementation, to final delivery. Ability to handle high levels of stress and challenges in competitive environment.
Remote Work
True
Social Network
www.linkedin.com/in/benet-arrah-5115b4166 (LinkedIn)
Hobbies and Interests
- Football and Basketball, Partaking in competitive sport has helped me physically and mentally. Sports gives me a good balance professionally and socially.
- Draft board game, This takes me into strategic planning and reflections, as it helps to keep high level of awareness.
Timeline
Oracle Admin, Install and Update Accelerated
Computer Pride
11.2022 - 12.2022
Oracle Admin, Install and Update
Computer Pride
10.2022 - 11.2022
IT Service Desk Technician
ThreeCs Business Solutions
06.2020 - 11.2022
Diploma in Database and Linux Red Hat System Administration
Institute of Software Technology
05.2018 - 05.2019
IT consultant
Regional Center for Scientific Research and Innovation
04.2015 - 10.2017
IT Consultant
P&T Credit Union
02.2014 - 10.2017
IT Shop Manager
ALINO ENTERPRISE
09.2011 - 10.2017
Computer Maintenance and Installation /Network Management
Presbyterian IT Center
09.2006 - 06.2008
Oracle Admin,Install and Update Accelerated -
Computer Pride
Oracle 12c and 19c Introduction to SQL -
Computer Pride
Diploma in Database and Linux Red Hat system Administration -
Institute of Software Technology
Computer Maintenance and Installation /Network Management -
Presbyterian IT Center
Diploma - Diploma in Information Technology Support
Alison
Certificate of Technical Studies - ITIL 4 Fundamentals-Essentials of IT SM
Alison
Certificate of Technical Studies - Working As An IT Support Technician
Alison
ONLINE HEMMERSBACH TECHNICIAN ACADEMY TRAINING - Hardware, Operating Systems, Network & Security, Troubleshooting and Other Competencies
HEMMERSBACH ACADEMY
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