BENJAMIN RANKIN

Built Hotel Group:

• Set up Operational Standards, Recruited teams
• Digital transformation: both OTA's and own infrastructure
• Delivered profitability 3x industry average through hyper efficient operations
• Improved NPS from above average to top 15% of competitive set by improving recruitment, CX
• Increased sales 28%, RevPar and Occupancy by better segmenting products
• Created succession plans to provide continuity of operations during leadership transitions

• Established 3 forward leaning partnerships: Hublot, Heart for India, Pimax
• Increased Sales >27% through targeted ads, improved sense of community, incentives
• Rebranded school to update image

• Defined group vision of distribution (go to market), negotiated contracts with 72 brands to include online
• Ran 24 seminars, 3 reward ceremonies
• E-commerce: launched 1 joint venture, 3 marketplaces and 7 brand sites

• 2.3 Billion sales, 6,000 staff
• Increased Market Share 2Pts through improved merchandising, staff efficiency, excellent execution of launches
• Revolutionized Beauty Consultant online learning using "social learning" (e-learning on steroids) with over 1 million connections
• Increased profitability 17% through improved B2B operations, streamlined commercial structure
• 52 Product launches with a 98.2% successful execution rate globally (on-time, quality and size of visuals, communication plan...)

• Givenchy Academy: Modeled performance, designed retail management and sales training, created technical and product training (Make-up, Skincare, Fragrance expertise). 20,000 trained worldwide
• Improved worldwide make-up sales performance 32% through improved know-how, dynamic animations and improved press relations
• Implemented global training reporting system, used by 100% of markets
• Professionalized organization by providing know-how training for 85% of staff worldwide

• Managed 1 billion in sales and >2000 people
• Prepared new organization, job descriptions, competency modes: implemented in all 41 markets
• Directed retail standards in 41 countries
• Restructured and fully trained 2000 strong salesforce
• Transformed B2B partnership model into B2B2C focus through new commercial organization

• Established global retail audit and global retail standards used in 40 affiliates
• Developed organizational model for new sales organization in 28 affiliates and 34 agency run markets
• Authored retail toolkit used in 100% of affiliates

• Demonstrated leadership skills in managing projects from concept to completion, multiplying new product category sales 8-fold

• Wrote training manuals for 11,000 employees and 14 positions according to strict company guidelines.
• Launched Change Management training to support launching new categories, i.e. fashion, watches, jewelry, shoes. Used in 72 countries