Benjamin Tellenbach
IBACH SZ,Switzerland
Summary
Dedicated professional trained Butler offering 15 years of experience in expertly managing staff for optimum in personal service. Ensuring exemplary training which results to world-class staff performance.
A trusted confidante pillar of support, managing every detail of assigned guest's stay with precision and discretion. From itinerary planning to unpacking luggage and managing personal errands, ensure experience is smooth and unforgettable. Days can be a dynamic blend of tasks, anticipating guest needs, arranging service reservations, and coordinating with various departments to ensure flawless execution. In possession of exceptional organizational skills and meticulous attention to detail, ensuring every aspect of the guest's stay is perfectly tailored to given preferences. Providing unforgettable experiences is a must and will be provided at all times with superpower! Thinking several steps ahead, gracefully handling any unexpected situations and maintaining the utmost discretion.
The Epitome of Discreet Excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hotel Manager/Resident Manager/Head Butler
BNB GmbH,
5003 Bern, BERN
09.2019 - 06.2024
- Manage all aspects of operational procedures monitor all House procedures as per set SOPs - guidelines
- Ensure best-in-class service delivery for international high-profile guests while taking care of key accounts, international, companies
- Coordinate with all department heads
- Overseen construction project of 2Mil USD Building with Architect together
- Made sure that guest complaints were handled in most effective manner.
Concierge, Estate Manager, PA, Majordomo
Nr. 1 Finca Puig Redo Ibiza
Ibiza Spain, ES
05.2016 - 08.2019
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Delivered first class customer care through polite, professional service.
- Greeted and checked-in guests promptly and professionally.
- Booked special reservations for dinner, entertainment and transport.
- Coordinated with housekeeping or maintenance department to address needs of clients.
- Maintained tidy work area to promote cleanliness and quality standards.
Private 5-star Hotel/Chalet Manager, Concierge and PA/Butler
CZP, Chalet Zermatt Peak AG
Zermatt, VS
11.2011 - 04.2016
- Running private Chalet Hotel with all aspects and duties
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Managing and guiding up to 12 Employees
Chef de Bar / Restaurant a la card Service Concierge & Butler
Restaurant Z' Art, Gastronomie Heinz Margot
Zermatt, Valais
12.2010 - 04.2011
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
Estate Manager/Innkeeper/ Concierge PA Butler
Blackberry River Inn
Norfolk, Connecticut USA
05.2009 - 11.2010
- Coordinated with maintenance for required repairs.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Managed customer relationships to achieve high satisfaction rate.
- Resolved maintenance issues in line with relevant procedures.
- Instructed cleaning firms to perform deep cleans between tenants to maintain standards.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Liaised with property owners and prospective new customers.
Restaurant & Bar Manager & Butler
Hotel Ferienart / Popcorn Plaza
Saas-Fee, Valais
11.2007 - 04.2008
- Built loyal customer base by creating welcoming environment with top quality service.
- Led bar and events operations, collaborating with owner to enhance business success.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Led by example in providing customers with attentive, professional restaurant service.
- Developed menus with strict cost controls to maximise restaurant profits.
Estate/Innkeeper/Manager Concierge/Butler
Blackberry River Inn
06058 Norfolk, Connecticut USA
05.2008 - 05.2009
- Negotiated terms with tenants to achieve maximum client profit.
- Coordinated with maintenance for required repairs.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Managed customer relationships to achieve high satisfaction rate.
- Resolved maintenance issues in line with relevant procedures.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Liaised with property owners and prospective new customers.
PA, Restaurant/Club Manager / Butler and Driver/
MAPA LLC
Kihei Maui, Hawaii
01.1999 - 09.2007
- Managing restaurant jazz club, managing owner's estate and multi-properties, catering service.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Received and processed staff business expenses, maintaining excellent cash flow and budget management.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Education
Certificate - Excel/ ECDL Microsoft
IBAW
Lucerne Switzerland 04.2001 -
Certificate of Higher Education - Hospitality & Restaurant Management
Canton De Valais
Sion, Valais Switzerland 2012 - 2013
Certificate - Food Safety and Hygiene
Virtual College LTD
IIiklei LS29 8DD UK 2011 - 2011
Certificate - Marketing Action Tour
Vente Suisse
Bern 1992 - 1992
Level 2 Powerboat License - Powerboat and Handling
Rya Org. Timeless Training
UK 2017 - 2017
Certificate - House Manager Butler
School Or Butlers & Hospitality
8020 Oostkamp Belgium03.2024
Diploma - Certificate of Ability in Trading Subject
University Benedict Bienne
2500 Biel12.1983
Skills
- Exceptional Attention to Detail
- Strong Organizational Skills
- Discretion and Confidentiality
- Excellent Communication Skills
- Professional Appearance
- Problem-Solving Skills
- Customer Service
- Guest complaint management
Certification
- LHR - GBB Certificate (KOPAS)
- Certificate Safety, Hygiene Level 2
- Certificate Vente Suisse, Association des professionnels vente et des enterprises
- Powerboat licence Level 2 / First Helsmann
- IBAW Luzern
- Certificate for Office & ECDL
Languages
German / Swiss German
Native
French
Upper intermediate
English
Fluent
Italian
Beginner
Personal Information
Date of birth: 04/27/62
Single
No Chilrdren
Affiliations
- Reading, Fitness, Music, Cinema, Contemporary history Interior Design
References
References available upon request.
Timeline
Hotel Manager/Resident Manager/Head Butler
BNB GmbH,
09.2019 - 06.2024
Concierge, Estate Manager, PA, Majordomo
Nr. 1 Finca Puig Redo Ibiza
05.2016 - 08.2019
Private 5-star Hotel/Chalet Manager, Concierge and PA/Butler
CZP, Chalet Zermatt Peak AG
11.2011 - 04.2016
Chef de Bar / Restaurant a la card Service Concierge & Butler
Restaurant Z' Art, Gastronomie Heinz Margot
12.2010 - 04.2011
Estate Manager/Innkeeper/ Concierge PA Butler
Blackberry River Inn
05.2009 - 11.2010
Estate/Innkeeper/Manager Concierge/Butler
Blackberry River Inn
05.2008 - 05.2009
Restaurant & Bar Manager & Butler
Hotel Ferienart / Popcorn Plaza
11.2007 - 04.2008
Certificate - Excel/ ECDL Microsoft
IBAW
04.2001 -
PA, Restaurant/Club Manager / Butler and Driver/
MAPA LLC
01.1999 - 09.2007
Certificate of Higher Education - Hospitality & Restaurant Management
Canton De Valais
2012 - 2013
Certificate - Food Safety and Hygiene
Virtual College LTD
2011 - 2011
Certificate - Marketing Action Tour
Vente Suisse
1992 - 1992
Level 2 Powerboat License - Powerboat and Handling
Rya Org. Timeless Training
2017 - 2017
Certificate - House Manager Butler
School Or Butlers & Hospitality
Diploma - Certificate of Ability in Trading Subject
University Benedict Bienne
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