Blaise Herve Menguele
Customer Service Expert
Zurich
Profil professionnel
Experienced operations coordinator and customer service professional with a demonstrated history of working in customer service, import /export coordination, commercial excellence and project, customer service and sales
Vue d'ensemble
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Expérience
Resolutions Specialist
Ikea Canada
Montréal
2025.01 - 2025.05
- Main focal point for after sale issues
- Order management
- Transport issues handling
- Assembly planning
- Conflict management
Business Representative
Self Employed
Yaoundé, Cameroon
2022.05 - 2024.08
- Act as focal point for Cameroon business people wanting to buy in China
- Counselling and iditifying cheaper alternative suppliers in China
- Travelling with business peeple to China for the purchase activities
Customer Service Specialist
Depooter
Terneuzen, Holland
2021.04 - 2022.03
- Order receipt and handling
- Credit and debit note management
- New customer onboarding
- Transportation planning
- Project Management
Business Representative
Self Employed
Yaoundé, Cameroon
2018.06 - 2021.03
- Act as focal point for Cameroon business people wanting to buy in China
- Counselling and iditifying cheaper alternative suppliers in China
- Travelling with business peeple to China for the purchase activities
Lead Commercial Representative
Dow Europe GmbH
Horgen
2012.04 - 2018.04
- Traffic coordination in terns of sales and purchase order entry Returns and diversions
- Inter-functional coordination(plants, commercial, logistics, customer) Coordination of logistical activities for Barge and vessels
- Contract writing
- Management of invoices
- Contract management
- Project management
- Planning and forecasting coordination
- Product delivery planning and coordination
- Trading documentation management(L/C, inspection reports)
Commercial Excellence Representative
Dow Europe GmbH
Horgen
2007.03 - 2012.03
- Management of pricing tool & pricing process
- Enforcement of order-to-cash process
- Project management
- Workshop facilitation
Customer Sales Representative
LibertyCall AG
Wallisellen
2005.02 - 2007.02
- Sales responsibilities of rental cars globally
- Customers' complaints handling
- Interaction with car suppliers to resolve any stuck in resort issue
Formation
Master of Sciences - Corporate Communication
Robert Gordon University
Aberdeen 2010.09 - 2013.07
Bachelor of Arts - Journalism
Renmin University Of China
Beijing 1999.09 - 2002.06
Compétences
- Import and export management
- Process development and implementation
- Team coordination
- Project management
- Order entry management
- Negotiation skills
- Continuous improvement
Certificats
- Six Sigma Green Belt Project Leader
- Toastsmaster Advanced Communication Silver
- Basic and Advanced Negotiations
LANGUAGES
- French(mother tongue)
- English (fluent)
- German (fluent)
- Chinese (conversational)
REFERENCES
Upon request
Chronologie
Resolutions Specialist
Ikea Canada
2025.01 - 2025.05
Business Representative
Self Employed
2022.05 - 2024.08
Customer Service Specialist
Depooter
2021.04 - 2022.03
Business Representative
Self Employed
2018.06 - 2021.03
Lead Commercial Representative
Dow Europe GmbH
2012.04 - 2018.04
Master of Sciences - Corporate Communication
Robert Gordon University
2010.09 - 2013.07
Commercial Excellence Representative
Dow Europe GmbH
2007.03 - 2012.03
Customer Sales Representative
LibertyCall AG
2005.02 - 2007.02
Bachelor of Arts - Journalism
Renmin University Of China
1999.09 - 2002.06