Bouchra Rogers-Alaoui
Zug
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Store Manager
APM Monaco SA
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Organized special events such as new collection launch and one-to-one to drive foot traffic into the store and increase sales opportunities.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
E-Commerce Associate 50%
PowerHair AG
01.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
Bloggerin
bouchrarogerscloset.com
07.2019 - 01.2021
- Family Leave
Deputy Manager
Bulgari SA
04.2017 - 07.2019
- Managing and motivating seven employees to increase sales and ensure efficiency during six months in which the store manager position was vacant.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Deputy Manager
Michael Kors SA
10.2015 - 03.2017
- Close cooperation with the Store Manager,motivation, coaching and development of the team of twelve employees.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Showroom Manager 60%
Oykora AG
11.2014 - 08.2015
Receptionist Administrator 60%
Alpiq Intec Ost AG
08.2011 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Visual Merchandising Assistant
Louis Vuitton SA
11.2007
- Enhanced store sales by creating visually appealing merchandise displays and window installations.
- Ensured timely execution of all visual merchandising updates, minimizing disruption during store hours and maximizing impact on sales performance.
- Coordinated with marketing department to align in-store visuals.
- Maintained clean and organized back-of-house storage areas, streamlining daily restocking operations for efficiency.
Assistant Manager
Eric Bompard SA
09.2012 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strategy to increase sales and drive profits.
Sales Associate Supervisor
Burberry SA
09.2005 - 09.2007
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Advisor
Bagatt AG
Store Manager
NOBA Boutique GmbH
11.2002 - 11.2003
Education
Online Marketing (inkl.Social Media) -
Kaufmännisches Bildungszentrum Zug
Zug05.2020
Intensive English Course -
Liz Linguistic Institut Zug
Zug, Switzerland05.2020
Apprenticeship Certificate As A Hairstylist -
Coiffeur Louis Brunner
Zug, Switzerland01.1999
Skills
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Staff Training and Development
- Recruiting skills
Languages
German
Bilingual or Proficient (C2)
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Englisch
Advanced (C1)
Children
2
Birthdate
10/19/78
Timeline
Store Manager
APM Monaco SA
01.2022 - Current
E-Commerce Associate 50%
PowerHair AG
01.2021 - 11.2021
Bloggerin
bouchrarogerscloset.com
07.2019 - 01.2021
Deputy Manager
Bulgari SA
04.2017 - 07.2019
Deputy Manager
Michael Kors SA
10.2015 - 03.2017
Showroom Manager 60%
Oykora AG
11.2014 - 08.2015
Assistant Manager
Eric Bompard SA
09.2012 - 08.2014
Receptionist Administrator 60%
Alpiq Intec Ost AG
08.2011 - 01.2012
Visual Merchandising Assistant
Louis Vuitton SA
11.2007
Sales Associate Supervisor
Burberry SA
09.2005 - 09.2007
Store Manager
NOBA Boutique GmbH
11.2002 - 11.2003
Sales Advisor
Bagatt AG
Online Marketing (inkl.Social Media) -
Kaufmännisches Bildungszentrum Zug
Intensive English Course -
Liz Linguistic Institut Zug
Apprenticeship Certificate As A Hairstylist -
Coiffeur Louis Brunner
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