MS Office, SAP, Scum, CRM,WorkDay, Sharepoint, Ms Project
Bueno Vaz Carina Cristina
Cell &Gene Thereapy Customer Operation Manager
Allschwil
Summary
I am a people person and a team player being very effective in promoting a positive, productive work environment. As a usually curious personality, always eager to learn something new, I can describe myself as a diligent person, oriented toward patient, able to work in a team and also able to coordinate one. In Oncology Novartis, Cell and Gene Team where I have discovered one of the best journey working in reimagine medicine by shifting in a new level by approaching medicine.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Cell Therapy Costumer Operation Manager
Novartis Oncology
Basel
06.2021 - Current
- Executing the first Novartis and first in class unique HCP (Healthcare Practitioner), Patient and caregiver Customer Services hub for in Region Europe, to manage both commercial and clinical cases
- Supporting hospital accounts across Europe in the order management process with coordination of the required logistics and delivering best-in-class customer services
- Independently drive resolution for customers by collaborating with cross functional teams and communicating with leadership as necessary
- Work cross-functionally with the country teams, Apheresis operations, supply chain, manufacturing sites, quality assurance, legal, regulatory, marketing and medical teams to ensure that the Customer Service Center delivers against the need of our customers (both external and internal)
- Drives development of service blueprint that serves as the foundation for all subsequent design, development, and implementation efforts and informs overall customer and patient experience improvement roadmap
- Continually builds industry knowledge and experience patient and customer experience, design subject matter expertise and upskills internal stakeholders with best-in-class tools, frameworks, learnings and case studies
- Provides strategic thought partnership as a consultant on experience challenges to partners across Roche
- Implement value adding customer services to HCPs, patients and caregivers to improve their customer experience and to differentiate Novartis from competition whilst proactively working on customer satisfaction and collecting feedback, insights, and identify opportunities for improvement
- HCP point of contact for medical / technical information or side effect management and effectively identifies and processes Potential Adverse Events in accordance to Novartis training and processes Identifies ways to enable the enterprise to better priorities customer and patient needs and then to collectively design solutions that provide simple, consistent, seamless and meaningful patient and customer experiences
- Continually builds industry knowledge and experience patient and customer experience, design subject matter
Professional Assistant
Syngenta
Basel
09.2020 - 06.2021
- Crop Protection
- General administrative support for Global Head region CP Marketing like arrangement of complex travel arrangement within and outside the region, keeping agenda up to date, arrange meetings e.g
- Booking of rooms, catering etc., preparation of documents and print-outs
- Point of contact for all CPO heads of Region
- Leading 5 team assistants
- Co-organization of Spring and Fall Summit for entire Region (=ca
- 250 participants)- General administrative support for Head Region Europe and the team like arrangement of complex travel arrangement within and outside the region, keeping agenda up to date, arrange meetings e.g
- Booking of rooms, catering etc., preparation of documents and print-outs - Point of contact for all CPO heads of Region
- Setting up complex meetings including agenda preparation and minute writing / dissemination; assembling pre reads for key meetings, responsible for drafting presentations for Key stockholders
- On boarding new joiners with IT technology / equipment ordering, paperwork and onboarding plan coordination EBT ( Extended Businesses Team)
- Setting up regular calls and meeting using latest technology available (zoom, tvc, Live Meeting, Teams)
- In charge with PO’s for the various team members and keep track of the invoices/SAP
- Responsible for the workshop/off site meetings, Hotel and Travel arrangements
- Setting up Town Hall and organize the meeting agenda / support online via zoom into break out rooms etc.
Care Sales Executive, Sales Executive
Richmond Health
Basel
03.2020 - 06.2020
- Develop new business by prospecting accounts focusing on Safety products, consulting services, hosting, and managed services
- Meet or exceed quotas by identifying and developing new accounts, following up on existing leads, and generating both incremental and repeatable business
- Develop and maintain productive relationships with key target accounts
- Work collaboratively with the Product Teams, Professional Services Organization, Hosting and Managed Services to ensure a complete and successful meetings between CEO Leaders by healthcare organizations and perfect supplier request providing good service solutions and adapt current solutions, to create new & improved client centric offerings
- Successfully acquired solution providers offering products and Services for Healthcare Systems of Swiss companies
- Liaised with suppliers of Healthcare systems to identify areas for improvement in customer operation function
- Provided access to senior decision makers in professional business environment
- Coordinated events to deliver most cost-effective route to new business, and fast growth to pipelines business development.
Business Expert/Key Account
Apple Inc
03.2018 - 02.2020
- Apple Solution technology and services to business customers
- Identified and engaged with existing merchants with a high potential to grow their business with Apple fulfilment solution
- Managed a number of high priority accounts and helped them grow their business development over a period of time by ensuring they understand the Apple system and tools
- Working with CRM and SAP tools and B2B
- Improved business process and contributed to projects making the business unit more efective
- Designed the business plan and started the business from scratch
- Business Expert creates owners by connecting with new and existing business customers to identify opportunities, propose solutions forecast customer needs, and close sales
- Increase incremental revenue and expand the opportunity pipeline
- Passionately engage business customers by showcasing our technology and helping them discover how Apple pro- ducts and solutions can enhance their business and enrich their lives.
Paramedic
Bistrita Nasaud Hospital
09.2014 - 08.2017
- Paramedic Emergency Room (ER), Nursing Practice (MENP), Generalist Nursing (MS) Emergency room graduated with Bachelor’s in Nursing generalist / Paramedic, Romania
- Experienced with clinical trials (hepatitis c new treatment) incl
- Planning/executing and/or monitoring as well as documentation (records and reporting)
- Ensured compliance of procedures, rules, and regulations, International standards (GCP/ICH), Health authorities
- (FDA/EMEA) and local health authorities’ regulations (Romania)
- Deep knowledge of pharmacology and pharmacokinetics, including the identification of relevant legislation and understanding the 8'R's of medication administration
- Recognize common medication
- Responsible for flawless record keeping, identification of prescribed medication and robust understanding of
- Treated an average of 16/20 patients daily
- Gained experience in procedures such as cryotherapy and trigger-point
- Strong collaborative skills, with the ability to contribute effectively as an external member, ensuring that information provided, and activities are fully understood and executed within the business matrix
- Ability to coordinate different interaction between stakeholders (e.g
- Assisting on several activities in a high-pressure environment - ER)
- Presented in-service training First Aid CNFPA and MS
- Earned a reputation for nursing excellence
- Supervisor comments: “very good skills and maintained a clear sense of purpose.”
- Administered critical IV medications Cardizem, Dopamine, Insulin, Nitroglycerin, & Adenosine)
- Interaction with patients and family members who are often experiencing pain, stress, shock or grief
- Efficiently and knowledgeably provided RN care for all ER patients, handled intubations, defibrillations, auto transfusions, Medlock insertions, splinting, conscious sedations and hypothermia protocol
- Collaborated with all members of interdisciplinary team, therapists, social workers, doctors and pharmacists
- Worked efficiently in high stress situations of 70 bed emergency department while ensuring patients were treated with dignity; provided; coordinated; documented and inputted patient care data in computer; Applied strong commitment to quality control by ensuring cohesiveness through effective communication among care staff; served as liaison between patient and doctor.
Sales Consultant Coordinator
Garanti Bank SA
Bistrita
10.2012 - 06.2014
- Responsibilities included leadership and management of client relationships, people, budgets, project deliverables, resource allocation and delegation of activities on multiple site selection projects
- Efficiently managed the process of customer contracts to ensure timely delivery of services
- Applied strong commitment to quality control by ensuring cohesiveness through effective communication among care staff and response to customers (in person and over the phone)
- Scheduled/coordinated meetings, events, interviews, appointments for the Director and assisted in departmental planning, development and achievement of goals
- Worked with DMS tool (Document Management System)
- Assisted the Sales Director in meetings with potential customers (large meetings) between 50-150 customers
- Scheduled/coordinated meetings, events, interviews, appointments for the director and assisted in departmental planning, development and achievement of goals
- Established, maintained, and updated files, databases, records and other documents
- Sorted, screened reviewed and distributed incoming/outgoing mails
- Leveraged strong multitasking skills to manage customer service, data entry, record keeping, inventory control and purchasing
- Initiated and developed new approaches for processes of the bank and its products
- Collected, compiled, and organized client data for the production of various statistical reports distributed to upper level management while upholding protection and security of customer data
- Engaged with and consulted clients and prospects to understand their needs and define and propose viable solutions based on the bank’s packages with a clear focus on business value and customer satisfaction
- Pre-sales and follow-up meetings with potential customers.
Education
MBA - International Business
Master of Business Administration
Zurich 07.2021 - Current
M.D. - Medicine (Pre-Medicine)
University of Medicine And Pharmacy Carol Davila – Paramedic, AMG Romania
Romania 09.2010 - 08.2016
Skills
Skillsundefined
Accomplishments
SME (Subject Metter Expert) HR
Guide my team members on the project to ensure the content is accurate by launching countries in Oncology team
Resolve issues relevant to project deliverable within their area of expertise.
Obtain or provide approval for changes to rules, processes and policies.
Be committed to the project and create the workshops, Big Bold Objectives. I have been proactive and engaged my team during the workshops.
Software
Certification
Project Management Essentials ID: 1154GKYN1W
Interests
Pharma
Projects
Politics
Sports and Outdoor activities
Timeline
SaleForce Global Capacity Manager
05-2022
Supply Chain Customer Service
03-2022
MBA - International Business
Master of Business Administration
07.2021 - Current
Cell Therapy Costumer Operation Manager
Novartis Oncology
06.2021 - Current
Project Management Essentials ID: 1154GKYN1W
05-2021
Professional Assistant
Syngenta
09.2020 - 06.2021
Initiating and Planning Projects Credential ID: GPCQWQZVMX4M
08-2020
Care Sales Executive, Sales Executive
Richmond Health
03.2020 - 06.2020
Business Expert/Key Account
Apple Inc
03.2018 - 02.2020
Paramedic
Bistrita Nasaud Hospital
09.2014 - 08.2017
Sales Consultant Coordinator
Garanti Bank SA
10.2012 - 06.2014
M.D. - Medicine (Pre-Medicine)
University of Medicine And Pharmacy Carol Davila – Paramedic, AMG Romania
09.2010 - 08.2016
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