Fitness
Buse Sena Kesti
Front Office Agent
Zurich
Summary
Dynamic and dedicated professional with extensive experience in customer-facing roles across the hospitality, gaming, and media industries. Renowned for exceptional interpersonal skills, adaptability, and a proactive approach to problem-solving. A multilingual communicator with a passion for continuous learning and an ability to excel in fast-paced, international environments. Adept at delivering high-quality results while fostering positive client experiences and contributing to team success.
Overview
6
6
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Game Presenter
ARRISE Powering Pragmatic Play
2023.01 - 2024.07
- Hosted live gaming sessions in Turkish, English, and Dutch, ensuring an engaging and professional player experience
- Collaborated with international teams to maintain consistent service quality and achieve organizational goals
- Developed and honed communication, presentation, and multi-tasking skills in a high-pressure, dynamic setting
Rental Agent
Bird
2022.02 - 2022.07
- Managed customer inquiries and interactions with professionalism, enhancing client satisfaction
- Ensured smooth daily operations, contributing to a positive rental experience for customers
Front Office Department Trainee
Rixos Downtown Hotel
2019.09 - 2019.10
- Assisted in guest services, including check-ins and check-outs, ensuring a seamless hospitality experience
- Acquired hands-on expertise in hotel management systems and front office operations
Hospitality Assistant
Fora Restaurant
2019.06 - 2019.09
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
- Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
Front Office Department Trainee
Porto Bello Hotel
2018.12 - 2019.03
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Supported departmental tasks to increase understanding of industry processes.
Front Office Department Trainee
The Marmara Hotel
2018.05 - 2018.10
- Interacted with customers under supervision to support operational objectives.
- Operated cash registers and managed financial transactions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Mehmet Zeki Balci
Antalya, Türkiye 2001.04 -
Skills
Quick thinking
Exceptional communication
Organizational skills
Brand representation
Teamwork and collaboration
Professionalism
Problem-solving
Attention to detail
Continuous improvement
Relationship building
Reliability
Certification
Hygiene Training for Employees in Food and Water Sector
Interests
Well-being
Photography
Astronomy
Learning languages
Technology trends
Timeline
Game Presenter
ARRISE Powering Pragmatic Play
2023.01 - 2024.07
Rental Agent
Bird
2022.02 - 2022.07
Business Establishment Certificate, Mehmet Zeki Balci Vocational and Technical High School
2020-04
Mehmet Zeki Balci Vocational and Technical High School Diploma
2020-04
Erasmus (+) Internship Success Certificate, European Commission
2019-09
Rixos Downtown Certificate of Participation
2019-09
Front Office Department Trainee
Rixos Downtown Hotel
2019.09 - 2019.10
Hospitality Assistant
Fora Restaurant
2019.06 - 2019.09
Europass Accommodation and Travel Services – Front Office Department Certificate
2019-06
Front Office Department Trainee
Porto Bello Hotel
2018.12 - 2019.03
Front Office Department Trainee
The Marmara Hotel
2018.05 - 2018.10
Hygiene Training for Employees in Food and Water Sector
2017-09
High School Diploma -
Mehmet Zeki Balci
2001.04 -