Summary
Overview
Work history
Education
Accomplishments
Timeline
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Carine Ciotti

Carine Ciotti

Bonne,France

Summary

With over 20 years of experience in demanding environments, I combine operational excellence, multicultural team management, and logistical coordination. Passionate about innovation, I leverage digital tools to optimize performance and deliver a high-level customer experience.

Overview

31
31
years of professional experience

Work history

Réceptionniste

Cargill International S.A. Geneva
Genève
12.2012 - Current


  • Visitor reception: welcoming, identifying, registering, and directing clients.
  • Communication management: handling the telephone switchboard and managing emails.
  • Mail processing: managing national and international shipments, and coordinating courier services.
  • Meeting organization: booking conference rooms for 5 to 100 participants, including lunch arrangements and handling various logistical requests.
  • Supply management: placing orders, receiving deliveries, and monitoring inventory levels.
  • Administrative support: processing and entering invoices.
  • Team supervision: training new employees on front desk procedures and internal protocols.
  • Financial oversight: managing budgets, allocating expenses, and supervising the cash register.

Manager

Café des Négociants
Carouge
12.2009 - 09.2011



  • Client Relationship Supervision: Coordinated service during events and cocktail receptions, ensuring high-quality guest experience and client satisfaction.
  • Beverage Operations Management: Monitored inventory, placed orders, liaised with suppliers, and handled invoicing to ensure efficient and accurate stock management.

Chef de rang

Hôtel La Réserve 5*
Genève
12.2002 - 11.2009


  • Delivering high-end service to clients and VIPs by fully coordinating a wide range of events, including cocktail receptions, weddings, and private functions, while ensuring an impeccable guest experience.
  • Operational support as Assistant Maître d’Hôtel: played a key role in team supervision and training of new staff, actively contributing to a culture of excellence, professionalism, and continuous development since the opening of the establishment.

Chef de rang

Hôtel NogaHilton 5*
Genève
05.2001 - 11.2002


  • Accurate and attentive order taking, highlighting daily specials and ensuring elegant plate presentation to deliver an optimal dining experience.
  • Consistent commitment to service quality, ensuring guest comfort, satisfaction, and well-being throughout their visit.

Divers postes dans L'Hôtellerie et Restauration

Divers employeurs
France/ UK
09.1994 - 11.2002



  • Daily supervision of restaurant operations, ensuring smooth service flow, effective team coordination, and the maintenance of high standards of quality and efficiency to deliver an exceptional guest experience.

Education

Bachelor - Hôtellerie et Tourisme

Lycée d'Hôtellerie et de Tourisme
1990/1990 - 1994/1994

Accomplishments

    Languages: French (native), English (B2 level)

    Software proficiency:

  • Microsoft Office Suite
  • Kimoce (Facility Management application – key user)
  • Fairmove (Mobility and parking management application – key user)
  • EMS (Meeting room booking system)
  • Genetec (Security and access control system)
  • SAP (Invoice management)
  • Carousel (Visual communication platform)

    • Certifications: Fire Safety Training and BLS AED (Basic Life Support & Automated External Defibrillator)

Timeline

Réceptionniste

Cargill International S.A. Geneva
12.2012 - Current

Manager

Café des Négociants
12.2009 - 09.2011

Chef de rang

Hôtel La Réserve 5*
12.2002 - 11.2009

Chef de rang

Hôtel NogaHilton 5*
05.2001 - 11.2002

Divers postes dans L'Hôtellerie et Restauration

Divers employeurs
09.1994 - 11.2002

Bachelor - Hôtellerie et Tourisme

Lycée d'Hôtellerie et de Tourisme
1990/1990 - 1994/1994

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Carine Ciotti