Chiara Ruggieri
San Giovanni Teatino
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training.
Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new initiatives.
Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
10
10
years of professional experience
Work History
Team Leader - Costumer Service
Amazon.it - Webhelp+Concentrix
2019.09 - Current
- In November 2023 I was promoted to Temporary Team Leader, my role consists of managing the clocking in and out of employees, managing requests for holidays and permits, data which I then transmit to the PayRoll department.
- From January 2021 to November 2023 I was promoted to the role of Resolution Specialist, the role consisted of managing concessions towards customers such as refunds up to 3000 EURO, replacements, opening of tickets to the various Italian and foreign warehouses.
- From September 2019 to December 2020 I worked as an operator for Amazon Italy Customer Service for live channels phone and chat and for non-live email channels
- Team coordination
- Trainer for new training classes
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Developed strong relationships with clients through regular communication and excellent customer service.
Telephones Shop Assistant
Di Tieri
2018.01 - 2019.01
- Managing the sale of phones and electronic devices for customers
- Cash register and store management
- Acquisition of sales techniques and real-time customer assistance.
Waitress
La Bottega del '40
2017.01 - 2018.01
- Management of the restaurant from cash register to cleaning.
Call Center Operator
AG Contact SRL
2015.01 - 2017.01
- Acquisition of sales techniques for electricity and gas services via telephone.
Education
High School Diploma -
FOREIGN LANGUAGES SCHOOL MARCONI
Pescara06.2015
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Work Planning
- Performance Improvement
- Mentoring
Contacts
+39 3206924361, ruggierichiara@yahoo.it, Via Amendola 188, San Giovanni Teatino, CH, Italy
Languages
Italian
English
Spanish
German
Professionalinterests
- Working in contact with the English language has always been one of my greatest passions
- Working with new realities given that I have gained experience in Italy, I would like to find work abroad to implement what I have already learned
Hobbies and Interests
- Travelling
- Reading
- Nature
- Music
- Watching movies in original language
Timeline
Team Leader - Costumer Service
Amazon.it - Webhelp+Concentrix
2019.09 - Current
Telephones Shop Assistant
Di Tieri
2018.01 - 2019.01
Waitress
La Bottega del '40
2017.01 - 2018.01
Call Center Operator
AG Contact SRL
2015.01 - 2017.01
High School Diploma -
FOREIGN LANGUAGES SCHOOL MARCONI
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