Chorouk Sadaoui
Insurance And Reservation Agent
Lugano
Summary
Dynamic professional with a proven track record at Chubb Insurance, excelling in client relations and personalized solutions. Bilingual in English and Italian, I leverage strong communication skills and attention to detail to enhance customer satisfaction. Adept at managing diverse portfolios, I consistently achieve high service ratings through effective negotiation and organization.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Accomodation in Hotel Facilities
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Utilized various software systems for efficient reservation processing and data management.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Delivered exceptional service through active listening, empathy, and clear communication with guests.
Employer Health Insurance Agent
Chubb Insurance
11.2022 - 11.2023
- Managed a diverse portfolio of accounts, adapting strategies as needed to address unique challenges faced by each client group.
- Coordinated with human resources teams of client companies to ensure smooth onboarding of new employees onto insurance plans, minimizing coverage gaps and administrative burdens.
- Stayed up-to-date with changing regulatory guidelines and legislation, informing clients about relevant changes that could impact their coverage or premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
- Achieved significant improvements in customer satisfaction by providing personalized underwriting solutions.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Education
High School Diploma -
I.I.S.S CAMILLO GOLGI
Italy07-2022
Skills
- Linguistic skills
- Attention to details
- Sense of organization
- Skills in communication and interpersonal relations
- Using MS Word - Using MS Excel
- Predisposition to contact the public and work with the team
- Client orientation, availability and courtesy
- Effective and technical writing
- Script development
Timeline
Accomodation in Hotel Facilities
12.2023 - Current
Employer Health Insurance Agent
Chubb Insurance
11.2022 - 11.2023
High School Diploma -
I.I.S.S CAMILLO GOLGI
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