Ch. Preeti
Bhawanipatna
Summary
Result-driven and customer-focused retail professional with over 8 years of experience in sales, team leadership, and customer service. Proven ability to drive revenue growth, enhance customer satisfaction, and lead high-performing teams. Awarded Best Employee (2023-24) for highest NSV achievement at Tanishq. Seeking a managerial role to leverage my expertise in sales, operations, and team development.
Overview
9
9
years of professional experience
Work History
Retail Sales Officer
Tanishq Jewellery
02.2016 - Current
- Boosted customer satisfaction with personalized assistance, enhancing brand loyalty
- Developed extensive product knowledge through regular training sessions, enabling the ability to answer customer inquiries confidently
- Provided excellent after-sales support, fostering long-lasting relationships with customers
- Trained new employees on sales techniques and product knowledge for better performance and team cohesion
- Implemented visual merchandising strategies, improving store aesthetics and attracting more customers
- Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction
- Exceeded sales targets consistently by employing persuasive communication and upselling techniques
- Built strong rapport with clients, leading to increased repeat business and customer referrals
- Collaborated with cross-functional teams to streamline operations and enhance customer experience
- Utilized data analysis to identify customer preferences, optimizing inventory management and sales strategies
Education
Bachelor of Commerce - Accounting
Khallikote Unitary University
Berhampur04-2015
Skills
Sales & Business Development
Team Leadership & Training
Customer Relationship Management
Retail Operations & Inventory Management
Target Achievement & Revenue Growth
Communication & Interpersonal Skills
Proficient in MS Office (Word, Excel, PowerPoint)
Familiar with CRM software & retail POS systems
Languages
English
Intermediate (B1)
Telugu
Intermediate (B1)
Odia
Bilingual or Proficient (C2)
Timeline
Retail Sales Officer
Tanishq Jewellery
02.2016 - Current
Bachelor of Commerce - Accounting
Khallikote Unitary University
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