Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Certification
Professional Memberships
Timeline
Generic

Christine E. Menendez

Oakland Park

Summary

Detail-oriented and certified Medical Coder and Biller (CPC) with a strong foundation in medical documentation, compliance, and revenue cycle management. Highly skilled in ICD-10-CM, CPT, and HCPCS Level II coding, as well as insurance claim processing, prior authorizations, and denial management. Adept at ensuring coding accuracy, optimizing reimbursement processes, and maintaining strict adherence to HIPAA and payer policies. With a background in medical practice management, I bring a comprehensive understanding of healthcare operations, electronic health records (EHR), and insurance regulations. My expertise in medical coding software, data accuracy, and regulatory compliance allows me to contribute to streamlined billing workflows, and improved financial performance for healthcare providers. Passionate about precision and efficiency, I am seeking a remote medical coding and billing role where I can apply my skills to support healthcare organizations in maximizing revenue integrity, while ensuring compliance with industry standards.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Client Care Manager

Central Broward Animal Hospital
Oakland Park, FL
07.2017 - Current
  • Oversee client interactions and medical service coordination by ensuring seamless communication between healthcare providers, patients, and insurance companies, while utilizing medical terminology expertise.
  • Manage insurance claims and appeals by handling complex documentation, conducting follow-ups, and resolving discrepancies to improve approval rates, and reduce processing delays.
  • Lead and mentor a team of customer service representatives by implementing training programs that enhance efficiency in patient scheduling, billing accuracy, and customer satisfaction.
  • Develop and implement workflow improvements by optimizing administrative processes, and leveraging medical terminology expertise to enhance service delivery.
  • Establish strong client relationships by providing proactive issue resolution, personalized service, and empathetic communication to increase client satisfaction and long-term retention.

Hospital Practice Manager

Aventura Animal Hospital
Aventura, FL
02.1999 - 05.2016
  • Oversee medical documentation practices to ensure accurate coding and billing for all procedures, reducing errors, and improving reimbursement rates.
  • Develop and implement administrative protocols to streamline scheduling, optimize workflow efficiency, and enhance claim processing accuracy.
  • Manage the inventory of pharmaceuticals and medical supplies, ensuring regulatory compliance, and preventing shortages through proactive supply chain management.
  • Lead a multidisciplinary team of veterinarians and technicians, coordinating 24-hour facility operations to maintain high-quality patient care and staff efficiency.
  • Drive the development and successful implementation of a specialty veterinary product, enhancing service offerings, and improving patient outcomes.

Receptionist/Veterinary Assistant,

Old Bridge Veterinary Hospital
Old Bridge, NJ
04.1996 - 02.1999
  • Oversee front desk operations by managing phone appointments, processing billing transactions, and ensuring a seamless client experience.
  • Assist in surgical procedures and patient care, contributing to improved treatment outcomes, and efficient clinic operations.
  • Educate clients on medical treatments, preventive care, and animal husbandry practices to promote responsible pet ownership.
  • Conduct laboratory tests, maintain accurate medical records, and support clinic staff in delivering high-quality veterinary care.
  • Monitor in-hospital cases, administer medications as prescribed, and ensure that animals receive proper post-treatment care.

Education

Diploma - Medical Billing & Coding

Penn Foster
Scottsdale, Arizona
01-1994

Skills

  • Microsoft Office Suite and Google Workspace
  • Medical coding software proficiency
  • Data Entry and Accuracy
  • Healthcare Administration and Scheduling
  • Problem-Solving and Critical Thinking
  • Leadership and team collaboration
  • Client and Provider Communication
  • Time Management and Organization
  • Attention to Detail and Quality Assurance
  • Medical Coding and Billing (CPT, ICD-10-CM, HCPCS Level II)
  • Claims processing and reimbursement
  • Insurance Verification and Prior Authorizations
  • Regulatory Compliance and HIPAA
  • Revenue Cycle Management
  • Medical documentation review
  • EHR and EMR Systems
  • Appeals and Denials Management
  • Medical Terminology and Anatomy

CORE COMPETENCIES

  • Medical Coding and Classification – Highly skilled in applying ICD-10-CM, CPT, and HCPCS Level II codes to ensure precise classification of diagnoses, procedures, and treatments for accurate billing and reimbursement Proficient in assigning correct modifiers to prevent claim denials and enhance claim acceptance rates.
  • Regulatory Compliance & Accuracy – Ensures full compliance with HIPAA regulations, federal and state coding guidelines, and payer-specific policies to protect patient information, maintain data integrity, and minimize legal risks Conducts thorough reviews of medical records to ensure coding accuracy and adherence to industry standards
  • Revenue Cycle Management – Experienced in handling end-to-end billing processes, including insurance verification, claims submission, denial management, and appeals Collaborates with healthcare providers to resolve coding discrepancies, expedite reimbursements, and maximize revenue efficiency.
  • Electronic Health Records (EHR) and documentation – adept at working with various EHR/EMR systems to input, retrieve, and analyze patient data efficiently Ensures completeness and accuracy of medical documentation to support proper coding, compliance audits, and seamless claim processing.
  • Healthcare Administrative Operations – Well-versed in managing scheduling, patient record-keeping, and policy implementation within medical offices and hospitals Supports providers in maintaining organized documentation workflows, reducing administrative errors, and streamlining operational efficiency.
  • Technical and Analytical Proficiency – Demonstrates expertise in medical coding software, Microsoft Office Suite, Google Workspace, and data analysis tools Uses technology to generate reports, audit coding accuracy, and identify trends that improve coding efficiency, and financial outcomes

Certification

  • American Academy of Professional Coders (AAPC)
  • Certified Professional Coder (CPC)
  • Certificate: AI in Medical Billing and Coding

Professional Memberships

  • AAPC (Member in Good Standing)

Timeline

Client Care Manager

Central Broward Animal Hospital
07.2017 - Current

Hospital Practice Manager

Aventura Animal Hospital
02.1999 - 05.2016

Receptionist/Veterinary Assistant,

Old Bridge Veterinary Hospital
04.1996 - 02.1999

Diploma - Medical Billing & Coding

Penn Foster
Christine E. Menendez