Christine Kate Vergara
Dietikon
Summary
Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Back Office Assistant and Cashier Team Lead
Giorgio Armani Spa
01.2012 - 06.2019
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed filing system, entered data and completed other clerical tasks.
- Provided administrative support with accurate document preparation and data entry.
Sales Associate
Giorgio Armani Spa
11.2006 - 12.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Tourism
IIS Bertarelli-Ferraris
Milan Italy2006
Skills
- Customer Service
- Prioritizing Orders
- Documentation and Reporting
- Online Order Processing
Languages
English
Advanced (C1)
Italian
Advanced (C1)
German
Elementary (A2)
Timeline
Back Office Assistant and Cashier Team Lead
Giorgio Armani Spa
01.2012 - 06.2019
Sales Associate
Giorgio Armani Spa
11.2006 - 12.2011
Tourism
IIS Bertarelli-Ferraris
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