Christy-Rose Elmondalek
Willemstad
Summary
Dedicated professional demonstrating strengths in client communication and team collaboration. Adapts to evolving regulatory landscapes through proactive learning and knowledge sharing. Committed to fostering an environment of integrity and excellence in KYC/AML operations.
Overview
27
27
years of professional experience
Work History
Account Manager - KYC/AML Department
Citco Fund Services (Curaçao) BV
09.2024 - Current
- You will assist the VP with allocating the team resources effectively and efficiently within their area of responsibility.
- Make use of available tools in order to guide and develop the team.
- Supervise of the team and the work performed by the team.
- Review KYC records as to completeness, including verifying that due diligence has been performed and that Citco’s standards are complied with; ensure the Senior Specialists correctly apply the applicable KYC policy for the CFS IR Office for which an investor is under review.
- Ensure that an instant overview of complete and incomplete KYC records is maintained, and monitoring the actions taken to complete KYC records.
- Remain up-to-date about relevant international compliance developments and disseminate any newly acquired information, as appropriate, to the team.
- Keep informed as to present and future legislations well as regulatory developments in the jurisdictions which are serviced by the KYC/AML team.
- Keep the CFS KYC/AML VP abreast of important issues and escalating potential problems.
- Advise on a timely basis as to any additional resource needs and take part in any subsequent recruitment process.
- Assessment/identification of training needs of staff.
- Conduct staff reviews (evaluations), including assigning appropriate objectives for each applicable staff member.
- Assist the Senior Specialists with queries related to unusual/suspicious transactions and further processing of the case according to the procedures in place.
- Escalate appropriately any investors/transactions which may be considered for reporting with the relevant Reporting Office, in accordance with procedures and regulations.
- Ensure that High Risk Investors (including PEP’s) are handled by the Senior Specialists in accordance with policies and procedures.
- Coordinate the filing of Investor and General KYC files.
- Maintain a professional and motivating working environment.
- Verify and approve time cards of the team.
- Meet or exceed internal and external quality standards for exceptional customer service.
- Provide training for new hires in CUR, Pune and Manila office and growth initiatives.
- Any other duties which the organization may require as part of the business of CFS.
Supervisor - KYC/AML Department
Citco Fund Services (Curaçao) BV
09.2021 - 08.2024
- To supervise the work performance of a (Sr) Specialists, ensuring top-quality KYC/AML operations.
- Collaborate with the Account Manager to manage the team's workflow, upholding strict compliance with established policies and procedures.
- Uphold Citco's high standards of quality and integrity in all activities.
- Stay abreast of international regulatory changes and best practices within the KYC/AML landscape.
- Conduct reviews of KYC records to guarantee accuracy and adherence to required due diligence levels.
- Apply risk-based approach to KYC decision-making, enhancing client security and trust.
- Recommend and implement process enhancements to optimize operational efficiency.
- Maintain a comprehensive overview of investor KYC statuses, proactively addressing incomplete records.
- Escalate unresolved or complex cases in a timely manner, ensuring prompt attention from the Account Manager.
- Handle sensitive KYC documentation with utmost confidentiality and in line with procedural guidelines.
- Monitor client activities, ensuring alignment with their expectations and regulatory requirements.
- Diligently risk-rate and review investor relationships, maintaining compliance with established review procedures.
- Promptly address pending items, demonstrating exceptional follow-up and attention to detail.
- Consistently meet or surpass quality benchmarks for superior customer service delivery.
- Support the Account Manager in the development and implementation of staff.
- Provide training to new hires in CUR, Pune and Manila office and growth initiatives.
- Contribute to project teams as needed, showcasing versality and commitment to organizational goals.
Senior KYC/AML Specialist
Citco Fund Services (Curaçao) BV
06.2011 - 09.2021
- Expertise in KYC documentation acquisition, verification, and processing to ensure compliance.
- Proficient in electronic client record maintenance aligned with KYC requirements.
- Proactive follow-up with investors to secure necessary documentation.
- Efficient document ingestion and linkage, ensuring data integrity.
- Skilled in performing detail-oriented administrative tasks.
- Effective collaboration with Internal Review (IR) departments to uphold regulatory standards.
- Vigilant escalation of Politically Exposed Persons (PEP) matches and adverse findings to advisors.
- Prompt response to inquiries from IR, investors, or clients via email or phone.
- Commitment to meeting critical internal and external deadlines.
- Dedication to delivering superior service levels to clients and IR, with professional escalation as needed.
- Back-up support for the team continuity during absences.
- Assistance with managing approval queues to facilitate timely processing.
- Providing guidance to the Manila team on High-Risk Individuals (HRI), re-reviews and KYC-related issues.
Senior Investor Relations Specialist (“SIRS”)
Citco Fund Services (Curaçao) BV
05.2009 - 05.2011
- Accurately record all trading activities within the system to ensure complete and correct booking.
- Efficiently distribute investor correspondence, including confirmation, contract notes, and statements via mail and email.
- Verify the correct entry of all Net Asset Values (NAVs) into the system to maintain financial integrity.
- Timely generation and distribution of financial statements to investors.
- Provide professional support for Investment Manager and investors inquiries through prompt call and e-mail responses.
- Contribute to team efforts by assisting with additional duties as needed.
Investor Relations Administrator (“IRA”)
Citco Fund Services (Curaçao) BV
04.2007 - 03.2009
- Efficiently executed trade activity data entry, ensuring system integrity.
- Upheld stringent accuracy benchmarks for all trade activity documentation.
- Managed timely distribution of investor correspondence, including confirmation, contract notes, and statements via mail and email.
- Accurately updated Net Asset Values (NAVs) in the system.
- Provided comprehensive support for additional dues as necessitated.
- Coordinated the preparation and dispatch of distribution mailings to investors.
Client Accounting Specialist
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
08.2006 - 03.2007
- Conducted detailed fraud detection and account analysis to safeguard client interests.
- Efficiently managed client and invoice payment processing, ensuring timely financial transactions.
- Expertly resolved monetary discrepancies and provided comprehensive financial issue resolution.
- Served a diverse portfolio of over 13 online companies with a broad range of accounting responsibilities.
- Delivered exceptional client service, responding to inquiries via email, phone, and live chat with professionalism.
Customer Service Agent
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
06.2002 - 02.2006
- Delivered tailored solutions to customer account inquiries, ensuring satisfaction and account integrity.
- Precisely processed and recorded customer payments, maintaining accurate and up-to-date account information.
Ticket Writer
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
05.1999 - 06.2002
- Efficiently posted betting information for customers on a variety of races and sporting events.
- Expedited precise recording of sports wagers via telephone communication.
- Demonstrated flexibility and commitment by working in rotational shifts, including holidays, beyond standard office hours.
Education
HBO - ICT, International Business
University of Curaçao
01-2005
Foundation Course - International Law
International University
01-2005
MBO - Marketing & PR Management
Doc Opleiding
01-2003
Mavo -
Triniteit College
01-1998
Skills
- Client Communication
- Commitment & Driven
- Self-Motivated
- Eager to learn
- Flexible
- Responsible
- Problem Solving
- Team Player
Languages
Papiamento
English
Spanish
Dutch
Timeline
Account Manager - KYC/AML Department
Citco Fund Services (Curaçao) BV
09.2024 - Current
Supervisor - KYC/AML Department
Citco Fund Services (Curaçao) BV
09.2021 - 08.2024
Senior KYC/AML Specialist
Citco Fund Services (Curaçao) BV
06.2011 - 09.2021
Senior Investor Relations Specialist (“SIRS”)
Citco Fund Services (Curaçao) BV
05.2009 - 05.2011
Investor Relations Administrator (“IRA”)
Citco Fund Services (Curaçao) BV
04.2007 - 03.2009
Client Accounting Specialist
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
08.2006 - 03.2007
Customer Service Agent
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
06.2002 - 02.2006
Ticket Writer
World Star Sports betting / Five card Charlie Sports betting / VIP Sports
05.1999 - 06.2002
HBO - ICT, International Business
University of Curaçao
Foundation Course - International Law
International University
MBO - Marketing & PR Management
Doc Opleiding
Mavo -
Triniteit College