Personelle und organisatorische Führung eines Teams von ursprünglich 11, aktuell 8 Case Managerinnen und Case Manager
Steuerung und Controlling der operativen Fallbearbeitung sowie Sicherstellung der Qualitäts- und Zielvorgaben
Sicherstellung einer bedarfsgerechten Aufgabenverteilung und Steuerung der personellen Kapazitäten.
Förderung und Weiterentwicklung der Mitarbeitenden durch regelmässige Mitarbeiter-, Feedback- und Entwicklungsgespräche
Vereinbarung, Begleitung und
Berprüfung individueller Leistungs- und Entwicklungsziele
Enge Zusammenarbeit mit Fachexperten sowie weiteren internen und externen Anspruchsgruppen
Begleitung von Veränderungsprozessen und aktive Mitgestaltung der Organisations- und Teamentwicklung
Mitarbeit in der Change Community der Region Ost zur Förderung und Begleitung von Veränderungsprozessen
Leitung des Betrieblichen Gesundheitsmanagements (BGM) am Standort St. Gallen, einschliesslich Planung, Organisation und Umsetzung gesundheitsfördernder Massnahmen
Aufbau und Pflege eines interdisziplinären Netzwerks sowie Vertretung der Suva in verschiedenen Gremien, unter anderem IIZ St. Gallen, Auszeichnung Berufliche Integration und reWork
Schadenspezialistin Bereich Komplex
Suva
St. Gallen
2014.01 - 2021.12
Entgegnahme von Unfallmeldungen
selbstständige Bearbeitung und Betreuung von zugewiesenen Schadenfällen
Betreuung von komplexen Personenschäden
Betreuung der Spezial-Schadenfälle temporär angestellter Versicherten und Mitwirkung in internem Projekt
Implementierung und persönliche Vorstellung von neuem Schaden-Prozess bei versicherten Betrieben im Temporärbereich
Abwicklung von begleiten Schadenfällen als Case Manager
Schadenspezialistin im Ressort Fahrzeug-/ Privathaftpflichtschäden
Helvetia Versicherungen
St. Gallen
2008.08 - 2013.12
Entgegnahme von Schadenmeldungen
selbstständige Bearbeitung von zugewiesenen Fällen
rechtliche Abklärungen mit entsprechender Erläuterung an die Kundschaft, Anlaufstelle für geschädigte Parteien auch bei komplexen Schadenfällen)
Program Manager of Case Management – Crisis Unit & Target Case Management von Baltimore Crisis Response Inc.Program Manager of Case Management – Crisis Unit & Target Case Management von Baltimore Crisis Response Inc.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> von TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> von TIAA