Cinzia Bomba
Guardiagrele
Summary
Experienced professional with over 21 years in the travel industry, specializing in teamwork. Skilled in fostering positive work environments, maintaining high service standards, and excelling in active listening, empathetic communication, and conflict resolution. Detail-oriented and dedicated to continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Business Travel Consultant
BCD Travel
10.2021 - Current
- Developed tailored travel itineraries to enhance client satisfaction and meet specific business needs also for VIP guests.
- Provided exceptional customer service by promptly addressing and resolving customer issues and complaints.
- Managed complex itineraries for multiple travelers, coordinating flights, sometimes accommodations, and ground transportation.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options -personalized and efficient travel booking services.
Senior Business Travel Consultant
BCD Travel
06.2020 - 09.2021
- On-site Business Travel Consultant for Ferrari Team (GES) in Maranello.
- Managed travel arrangements (flights, visas, and transportation) for the F1 Team for a group of up to 150 people.
- Provided support for coordination of charter flight operations, often in a fast-paced, international environment during the Pandemic.
Senior Business Travel Consultant
BCD Travel
12.2019 - 06.2020
- Provided personalized, tailored services for several European Agencies, ensuring their specific travel needs and preferences were met with attention to detail and high-quality service.
Senior Business Travel Consultant
Ventura SpA
06.2015 - 11.2019
- Managed meetings and events for a wide variety of clients, ensuring flawless execution and delivering exceptional results.
Business Travel Consultant
Seneca SpA
12.2003 - 05.2015
- Entrusted with managing a key client, acting as their primary point of contact and ensuring their needs were consistently met with the highest standards of service.
- Coordinated hotel bookings for both domestic and international clients, handling reservations for individuals and large groups, while ensuring smooth processes and high-quality service.
- Escort for educational trip abroad, ensuring smooth logistics and participant coordination.
Human Resources Officer and Hotel Receptionist
CEARPES
11.2002 - 02.2004
- Handled CV screening.
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Coordinated reservations and room assignments using hotel management software.
Education
Master's Degree - Human Resources Management And Organization
University of Gabriele D'Annunzio
Pescara, Italy01-2022
Bachelor - Modern Languages
University of G. D'Annunzio
Pescara, Italy03-1999
High School Diploma -
Istituto Tecnico Commerciale ITC A. Marino
Guardiagrele, Italy07-1991
Skills
- Empathetic
- Attentive listening
- Collaborative teamwork
- Customer service expertise
- Strong focus on accuracy
- Effective multitasking
- Trustworthy execution
- Critical thinking and problem solving
Certification
- Certificate of partecipation in Training program in Counseling Skills, Pontifical Gregorian University, Rome, Italy
Duration: 1 year, 2025
- Course in Leadership, Casa di Spiritualità dei Santuari Antoniani, Camposampiero (PD), Italy
Duration: 6 months, 2021
- Professional Qualification in Correspondent in Foreign Languages, European Language School, Chieti
Duration: 1 year, 1997
Languages
English
Intermediate (B1)
French
Beginner (A1)
Russian
Beginner (A1)
CONFERENCES
- 22nd National Congress of S.I.Co. – “Journey: Well-being Without Boundaries in the New Humanism of Counseling” – 29–30 November 2025
- 21st National Congress of S.I.Co. – "Counseling Beyond Boundaries: Searching for Identity and Presence in Contemporary Times" - 30 November-01 December 2024
HOBBIES
- Attending theater performances
- Walking and outdoor activities
Timeline
Senior Business Travel Consultant
BCD Travel
10.2021 - Current
Senior Business Travel Consultant
BCD Travel
06.2020 - 09.2021
Senior Business Travel Consultant
BCD Travel
12.2019 - 06.2020
Senior Business Travel Consultant
Ventura SpA
06.2015 - 11.2019
Business Travel Consultant
Seneca SpA
12.2003 - 05.2015
Human Resources Officer and Hotel Receptionist
CEARPES
11.2002 - 02.2004
Master's Degree - Human Resources Management And Organization
University of Gabriele D'Annunzio
Bachelor - Modern Languages
University of G. D'Annunzio
High School Diploma -
Istituto Tecnico Commerciale ITC A. Marino