Claudiu Mocanu

• Directed daily operations to ensure efficiency.
• Define pricing and revenue strategy to maximize occupancy.
• Cooperate with teams to ensure all requires are answered.
• Designed procedures

• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Reviewed existing contracts with travel agencies regularly to ensure terms are up-to-date.
• Identified trends in customer feedback and adjusted services accordingly.

5-star luxury art deco hotel in the heart of Paris.

• Managed reservations by answering calls, responding to emails and booking accommodations.
• Maintained an up-to-date knowledge of hotel services, amenities and promotions.
• Generated reports on occupancy levels, revenue figures and customer feedback.
• Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.

• Reviewed loan applications and prepared credit proposals for senior management approval.
• Conducted regular reviews of client accounts to identify changes in financial position or risk levels requiring further review.
• Researched market conditions and industry trends to identify new opportunities for business development.
• Negotiated terms of financing agreements, including interest rates, repayment schedules, and collateral requirements.
• Attended networking events, conferences and seminars to build relationships with key stakeholders in the industry.

• Identified potential clients, built relationships, and negotiated contracts.
• Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
• Maintained a database of existing customers and prospective leads.
• Conducted market research and analysis to identify new business opportunities.
• Provided training to sales staff on effective communication techniques when dealing with clients.

• Organized training sessions for channel partners on new product launches and updates.
• Analyzed sales data from multiple channels to identify trends and opportunities for improvement.
• Collaborated with marketing teams to develop value-added services that could be offered through partner channels.
• Prepared periodic forecasts based on market insights and customer requirements.
• Created and launched new channel sales network that revitalized sales and marketing efforts and resulted in increase in company sales and steadily increasing market share.
• Coached, developed and motivated team to achieve revenue goals.

• Implemented effective territory management techniques across the region.
• Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.

• Developed and implemented sales strategies to increase profits and expand market share.