Clémence Trouilloud
Lausanne
Summary
I am a results-driven professional with expertise in event management, project coordination, and CRM optimization within international environments. Skilled in creating immersive and impactful event experiences that exceed client expectations, enhance engagement, and drive revenue. Proven expertise in managing large-scale events, budgets, and cross-functional teams. Fluent in French and English, with basic German, committed to delivering memorable experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Events Executive - Sales & Marketing
EHL Hospitality Business School
01.2023 - Current
- Designed and executed high-impact corporate and academic events (e.g., Open Day, 1,000+ attendees, or Pre-University programs), driving brand visibility and stakeholder engagement
- Collaborated with cross-functional teams to coordinate event logistics, marketing strategies, and suppliers management
- Managed budgets, timelines, and operational planning, delivering events aligned with business objectives while optimizing costs
- Utilized CRM systems (HubSpot, SAP) to analyze data and enhance client satisfaction through targeted engagement strategies
Teaching Assistant - Corporate Strategy
EHL Hospitality Business School
09.2022 - 06.2023
- Organized and managed various academic events, handling guest logistics and ensuring smooth execution of classes and exams
- Supported faculty in grading, logistics, and preparation tasks, making sure operations ran efficiently and on schedule
- Contributed to the school's digital transformation by supporting the integration of new digital tools into academic workflows
Back office and CRM intern
GLOBUS
03.2021 - 08.2021
- Optimized CRM processes, enhancing client data management and improving retention strategies
- Provided financial management support, including safe handling, transactions, and reconciliations
- Delivered insights on customer behavior, supporting data-driven sales efforts and departmental efficiency
- Maintained internal documentation to ensure smooth communication and workflow across teams
Guest relation officer intern
The Ritz Carlton Millenia Singapore
08.2018 - 01.2019
- Delivered outstanding service to VIP guests, ensuring their expectations were exceeded
- Managed front-office operations, including check-ins, issue resolution, and customer queries
- Collaborated with teams to maintain high service standards, contributing to guest loyalty
Education
MBA Online - Luxury Management in the Digital Age
Institut Supérieur du Marketing de Luxe (SDL)
01.2023
Bachelor of Science - International Hospitality Management
EHL Hospitality Business School
06-2022
Skills
- Event Management
- Project Coordination
- Guest management
- CRM Systems
- Teamwork and collaboration
- Microsoft Office Suite
- Post-event evaluation
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Certification
Inside LVMH, LVMH, 11/2021
Hobbies and Interests
- Contemporary Art
- Pilates
- Reading
References
Available upon request.
Timeline
Sales Events Executive - Sales & Marketing
EHL Hospitality Business School
01.2023 - Current
Teaching Assistant - Corporate Strategy
EHL Hospitality Business School
09.2022 - 06.2023
Back office and CRM intern
GLOBUS
03.2021 - 08.2021
Guest relation officer intern
The Ritz Carlton Millenia Singapore
08.2018 - 01.2019
MBA Online - Luxury Management in the Digital Age
Institut Supérieur du Marketing de Luxe (SDL)
Inside LVMH, LVMH, 11/2021
Bachelor of Science - International Hospitality Management
EHL Hospitality Business School
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