Corina Florea
Wengen
Summary
Motivated Waitress with experience serving customers in busy, fine-dining restaurants.
Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations.
Always ready to help team members by taking on additional tasks.
Overview
7
7
years of professional experience
Work History
Head Waiter
Alpine Hotel****
12.2023 - 03.2024
- I have developed a strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
- I have used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
Head Waiter
Hotel Regina****
05.2023 - 10.2023
Receptionist
Hotel De Charme Le Gounod
03.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Head Waiter-Restaurant Management
Les Capucines***
03.2021 - 10.2021
Head Waiter
Hotel Relais&Chateaux Le Club De Cavaliere*****
04.2019 - 10.2020
Head Waiter
Hotel Pralong*****
12.2018 - 04.2019
Head Waiter
Hotel Domaine De Astragale*****
04.2017 - 10.2018
Education
Bachelor of Arts - French Language And Literature
Babes-Bolyai University
Cluj-Napoca06.2008
Skills
- High-volume dining
- High Energy and Stamina
- Menu presentation
- Guest Relations Management
- Sales Techniques
- Menu Recommendations
- Fine-dining expertise
- Order Taking
- Adaptable and Flexible
- Team Player
- Reliable and Responsible
- Relationship Building
Languages
German
Beginner (A1)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
Head Waiter
Alpine Hotel****
12.2023 - 03.2024
Head Waiter
Hotel Regina****
05.2023 - 10.2023
Receptionist
Hotel De Charme Le Gounod
03.2022 - 04.2023
Head Waiter-Restaurant Management
Les Capucines***
03.2021 - 10.2021
Head Waiter
Hotel Relais&Chateaux Le Club De Cavaliere*****
04.2019 - 10.2020
Head Waiter
Hotel Pralong*****
12.2018 - 04.2019
Head Waiter
Hotel Domaine De Astragale*****
04.2017 - 10.2018
Bachelor of Arts - French Language And Literature
Babes-Bolyai University
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