RAFAELINA ROSARIO ENCARNACION
Wädenswil
Summary
International professional based in Switzerland with experience in Compliance, client relations and business operations. Currently studying Business Administration and interested in Compliance, AML/KYC, Business Development and International Operations. Native Spanish speaker with strong communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Business Management & Financing Assistant
Investment Group
Zurich, Switzerland
06.2023 - Current
- Support business management and financing activities for an investment group.
- Participate in projects related to organic cocoa production and commercialization.
- Assist in financing and credit processes for agricultural producers.
Cash Manager & Compliance Support
Via Express
Zurich, Switzerland
11.2022 - 10.2023
- Managed international money transfer transactions.
- Performed AML-related controls and compliance procedures.
- Reviewed documentation and monitored financial transactions.
Waitress & Customer Service
Hooters Restaurant
Zurich, Switzerland
06.2020 - 10.2022
- Provided excellent customer service in a fast-paced international environment.
- Built positive relationships with customers and ensured a high level of customer satisfaction.
- Collaborated with team members to deliver efficient service.
Founder & General Manager
Pink Cleaning Center S.L.
Barcelona, Spain
02.2017 - 01.2020
- Founded and managed a cleaning services company.
- Administered operations for more than 100 Airbnb apartments.
- Recruited and supervised a team of up to 15 employees.
Hotel Operations Internship
Grand Bavaro Princess Hotel
Dominican Republic
01.2014 - 01.2016
- Assisted in the coordination of daily hotel operations.
- Supported guest relations, reservations, and customer service activities.
- Collaborated with operational teams to ensure efficient service delivery.
- Participated in administrative, organizational, and customer support tasks.
Education
Business Administration Studies -
Unir La Rioja
Spain08.2026
Tourism and Event Management Studies -
Ostelea School of Tourism
Barcelona01.2016
Skills
Compliance & AML Awareness
Documentation Review
Client Relations
Business Development
International Operations
Administrative Support
Customer Service
Team Management
Microsoft Office
Timeline
Business Management & Financing Assistant
Investment Group
06.2023 - Current
Cash Manager & Compliance Support
Via Express
11.2022 - 10.2023
Waitress & Customer Service
Hooters Restaurant
06.2020 - 10.2022
Founder & General Manager
Pink Cleaning Center S.L.
02.2017 - 01.2020
Hotel Operations Internship
Grand Bavaro Princess Hotel
01.2014 - 01.2016
Tourism and Event Management Studies -
Ostelea School of Tourism
Business Administration Studies -
Unir La Rioja