Dajana Janicevic
Glattbrugg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
9
9
years of professional experience
Work History
Beauty Advisor
The Nuance Group
12.2018 - Current
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Sales Associate
Valora AG
06.2016 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Despot Djuradj
Smederevo, SerbiaCertificate - German Language B1
Telc
SwitzerlandSales Associate Degree -
Fachschule Für Detailhandel
Zürich, Switzerland03.2022
Skills
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Customer Service
- Item Ticketing and Pricing
- Engaging with Diverse Customers
- Adaptable and Flexible
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Cross-Selling and Upselling
- Product Demonstration
- Flexible Hours
- Sales and Promotions
- Multitasking and Organization
- Special Orders
- Goal-Driven
- Team collaboration
- Organization and multitasking
- Sales expertise
- Retail experience
Languages
Serbian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Beauty Advisor
The Nuance Group
12.2018 - Current
Sales Associate
Valora AG
06.2016 - 11.2018
High School Diploma -
Despot Djuradj
Certificate - German Language B1
Telc
Sales Associate Degree -
Fachschule Für Detailhandel
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