Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Damini Sharma

Chandigarh

Summary

As a Customer Operations Specialist, mastering client relationship building and multitasking. I significantly enhanced customer service standards by swiftly resolving concerns and training staff on best practices, showcasing my ability to lead and improve processes. My expertise in account management and dedication to service excellence drove substantial improvements in customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Operations Specialist

Ascend LLC
05.2021 - 01.2025
  • Developed and maintained relationships with customers and shippers through account development
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used customer service skills and analytical nature to resolve customer concerns and retain them
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Promptly responded to inquiries and requests from prospective customers
  • Increased efficiency and team productivity by promoting operational best practices
  • Accomplished multiple tasks within established time frames
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Possess in-depth knowledge of transit times and coding within the supply chain for US regions
  • Handled multiple portals for managing operations between shippers and receivers

Accounts Manager (Backend)

Pozitive Energy Gas & Electricity Pvt. Ltd
03.2019 - 04.2021
  • Managing UK Customers' accounts
  • Performing validations & credit checks on accounts
  • Worked with customers to develop payment plans and bring accounts current
  • Responded to customer inquiries and provided detailed account information
  • Entered client details and notes into system for interdepartmental access and review
  • Maintained accurate records of customer accounts, payments and payment plans

Process Associate

Knack Global
03.2016 - 01.2017
  • To verify the correct information of patients from the insurance companies
  • Doing further Insurance follow ups on claims' denials and payments
  • Patient calling for required documentation or information
  • Sending and retrieving faxes from doctor's offices or patients

Education

Fashion Technology - Fashion Technology

S.D. College
Chandigarh, Chandigarh

Higher Secondary(12th Pass) - Medical

Board of school Education
Palampur, Himachal Pradesh

Secondary(10th Pass) - undefined

I.C.S.E.
Palampur, Himachal Pradesh

Skills

  • Team Building
  • Organizing skills
  • Escalation management
  • Operational efficiency
  • Supply chain management
  • Customer relations

Certification

  • Lean Six Sigma Certification
  • Pillars of effective communication

Additional Information

  • Member of The Internal Complaint Committee (ICC) POSH in last organization that addresses any type of complaints in the workplace.
  • Developed the Standard Operating Procedures for the associated processes.
  • Coordinated closely with the US Key Account Manager and the US Project Manager.
  • Worked with leading brands such as Walmart and Kellogg's /Transplace
  • Proficient in the knowledge of SaaS products /CRM.
  • Managed team members reporting and related tasks using the Dayforce portal., Maintain customer scorecards by monitoring key performance parameters.

Timeline

Customer Operations Specialist

Ascend LLC
05.2021 - 01.2025

Accounts Manager (Backend)

Pozitive Energy Gas & Electricity Pvt. Ltd
03.2019 - 04.2021

Process Associate

Knack Global
03.2016 - 01.2017

Higher Secondary(12th Pass) - Medical

Board of school Education

Secondary(10th Pass) - undefined

I.C.S.E.

Fashion Technology - Fashion Technology

S.D. College

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Damini Sharma