Daniel Kuskoy
Freiburg
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Experienced and focused in high level customer support.
Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Auditioned, highly motivated and hard working.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Technician
Enphase Energy
01.2023 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided white glove service for first time installers
- Provided technical support to troubleshoot, repair and maintain operational efficiencies of PV - Storage - Home Management systems
- Remote trouble shooting for installers
- Reviewed technical documentation
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained company field response vehicle stocked with repair and replacement parts
- managed seed stock in the Freiburg Office
- Tested systems, noting issues and completing preventive maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
Service Technician Supervisor
Massie Bad Heizung Blechnerei GmbH
06.2020 - 12.2022
- Diagnosed and troubleshot problems, repairing, and restoring heat pumps systems and conventional heating systems
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Project planning and executing
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Tested wiring and other system parts for electrical flow and function.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Inspected equipment to diagnose operational issues.
- Trained over new employees ( apprentices )on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised team member performance to meet client deadlines and requirements.
Dive Base Manager
Sea Bees Diving
08.2016 - 06.2020
- Managed dive base operation in a international environment with Marriott Hotels
- Provided first class customer service to meet highest customer expectations in safety and service
- Managed and motivated employees to be productive and engaged in work.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales ( 4 years in row ) and boosted profits, applying proactive management strategies
- Planning and arranging day and liveaboard trips around the Andaman Sea
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Met needs of different students by adapting SSI / CMAS teaching materials and methods
- Provided feedback, guidance and support to students on participation and performance on scuba courses
- Assisted students in developing self-advocacy and support skills.
- Operating the Reef Education Center and collaborating with IUCN Thailand, Thailand's DMCR and NGOs such as Shark Project UK and Trash Heroes Phuket
- Contributed to PHIST - SEA largest suistainable tourism event to promote environmantel friendly tourism
Sabbatical Leave
self employed
07.2014 - 08.2016
- Traveled independently through the APAC region
- Worked casual in several jobs such farm labor, warehouse staff or on construction sites in plumbing, roofing and landscaping
- Exploring new sports like mountaineering and rock climbing
- Diving into different cultures and enjoying my new environments
SHK Field Service Technician
Albert Kern GmbH
06.2012 - 07.2014
- Managed on-site and off-site installation, repair, maintenance
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in heating systems such as heat pumps, thermal solar installations and PV systems
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
SHK Installer
Albert Kern GmbH
07.2008 - 06.2012
- Installed, repaired and maintained water, gas and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Studied building plans and working drawings to determine work aids required and sequence of installations.
- Planned pipe system layout, installation and repair according to specifications.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Eliminated risks by correctly identifying potential safety hazards.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
Active Duty Soldier
Bundeswehr
02.2006 - 07.2008
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Provided professional reconnaissance and security support during varied operations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
Plumbing Apprentice
M.Kleinhans
09.2002 - 02.2006
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Organized and moved materials from truck to job site to support project requirements.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Safely handled tools and equipment in large-scale projects.
- Responded to emergency situations to resolve immediate safety concerns.
- Requested equipment and supplies to maintain inventory and availability of required items.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Planned pipe system layout, installation and repair according to specifications.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
Education
Associate of Arts - Plumbing Technology
Richard Fehrenbach Schule
Freiburg 02.2006
High School Diploma -
Pestalozzi Realschule
Freiburg 09.2002
Skills
- System Layouts
- Client Support
- Onsite Support
- Time Management
- Workflow Management
- Project Requirements
- Calibrating Systems
- Electrical Distribution Systems
- Wiring Layouts
- Technical Management
- Client Satisfaction
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Thai
Beginner (A1)
Certification
- SHK Service Technician
- SHK Solar Technician
- SHK licensed electrician
- CMAS* Instructor
- Rescue diver
- German and international driving license
Timeline
Field Service Technician
Enphase Energy
01.2023 - Current
Service Technician Supervisor
Massie Bad Heizung Blechnerei GmbH
06.2020 - 12.2022
Dive Base Manager
Sea Bees Diving
08.2016 - 06.2020
Sabbatical Leave
self employed
07.2014 - 08.2016
SHK Field Service Technician
Albert Kern GmbH
06.2012 - 07.2014
SHK Installer
Albert Kern GmbH
07.2008 - 06.2012
Active Duty Soldier
Bundeswehr
02.2006 - 07.2008
Plumbing Apprentice
M.Kleinhans
09.2002 - 02.2006
Associate of Arts - Plumbing Technology
Richard Fehrenbach Schule
High School Diploma -
Pestalozzi Realschule
Similar Profiles
BARRY HAGARBARRY HAGAR
Principal Recruiter at Enphase EnergyPrincipal Recruiter at Enphase Energy
Marcus LucasMarcus Lucas
Technical Support Engineer at Enphase EnergyTechnical Support Engineer at Enphase Energy
Vishnuvardhan Varanasi VenkataVishnuvardhan Varanasi Venkata
Senior Staff Data Science Engineer at Enphase EnergySenior Staff Data Science Engineer at Enphase Energy