Daniele Marciani
Castel Frentano
Summary
Dynamic professional with proven experience in customer service, gained in hospitality and high-paced restaurant environments. Excelled in roles requiring problem-solving and teamwork, significantly enhancing client satisfaction and operational efficiency. Committed, reliable, and always eager to develop new skills and grow professionally.
Overview
8
8
years of professional experience
Work History
Waiter
Il Grappolo D'Oro Restaurant
01.2025 - Current
- Continued providing exceptional customer service, ensuring a seamless dining experience for guests.
- Managed customer orders efficiently, ensuring timely delivery and maintaining high standards of accuracy.
- Handled high-volume shifts, maintaining composure and ensuring guest satisfaction during peak hours.
Receptionist
Supporter Deluxe Hotel
05.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Credit Risk Underwriter
Atradius
02.2023 - 01.2024
- Managed a portfolio of clients, analyzing financial data to assess credit risks and propose solutions.
- Collaborated with colleagues to develop strategies aimed at minimizing losses and ensuring risk mitigation.
- Prepared detailed risk reports and communicated findings effectively in a multicultural team.
Waiter
Restaurant Olimpo
12.2022 - 02.2023
- Primarily during lunch shifts, I took orders and served food and beverages at tables, ensuring constant attention to all customers and guaranteeing their satisfaction.
- Collaborated with team members to ensure smooth operation during busy shifts.
Credit Analyst
Arval BNP Paribas Group
01.2022 - 12.2022
- Analyzed credit risk for retail rental requests, collaborating with a team to make timely decisions in a fast-paced environment.
- Provided risk management support, ensuring efficient workflow and maintaining attention to detail while ensuring efficient service delivery.
Waiter
Il Grappolo D'oro Restaurant
06.2017 - 11.2018
- Delivered excellent customer service, ensuring guest satisfaction in a welcoming and dynamic environment.
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Took orders and served food and beverages promptly while maintaining high standards of accuracy and quality.
- Managed high volume of customers during ceremonies, maintaining prompt and efficient service.
Education
Master of Science - International Management
Università Cattolica Del Sacro Cuore
Milan, Italy11-2021
Certificate - Course in Chinese Language
Beijing Language And Culture University
Beijing, Cina06-2019
Bachelor of Science - Foreign Languages And Literatures
Università Degli Studi "G. D'Annunzio"
Pescara, Italy11-2018
Skills
- Works well under pressure
- Customer service
- Problem solving skills
- Works well in a team
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Spanish
Intermediate (B1)
Hobbies
- Travel
- Sport
- Volunteering
Timeline
Waiter
Il Grappolo D'Oro Restaurant
01.2025 - Current
Receptionist
Supporter Deluxe Hotel
05.2024 - 10.2024
Credit Risk Underwriter
Atradius
02.2023 - 01.2024
Waiter
Restaurant Olimpo
12.2022 - 02.2023
Credit Analyst
Arval BNP Paribas Group
01.2022 - 12.2022
Waiter
Il Grappolo D'oro Restaurant
06.2017 - 11.2018
Master of Science - International Management
Università Cattolica Del Sacro Cuore
Certificate - Course in Chinese Language
Beijing Language And Culture University
Bachelor of Science - Foreign Languages And Literatures
Università Degli Studi "G. D'Annunzio"
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