Microsoft Office
Darko Radovic
Team Leader Inside Sales
Niederwangen
Summary
Professional with strong background in sales operations, ready to drive team performance and operational efficiency. Known for fostering collaboration, adapting to shifting priorities, and delivering measurable results. Skilled in process optimization, data analysis, and strategic planning, with focus on motivating teams and achieving business goals. Reliable and flexible leader, adept at navigating dynamic work environments.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Team Leader, Sales Operations
Mersen Switzerland AG
01.2025 - Current
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Customer Care Representative
Mersen Switzerland AG
10.2021 - 12.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Sales Associate
HMT Microelectronic AG
06.2020 - 09.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Electronics Technician
HMT Microelectronic AG
04.2016 - 06.2020
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
Education
Bachelor of Science - Banking And Finance
Bern University of Applied Sciences
Bern, Switzerland 04.2001 -
Graduate Electrical Engineer HF - Electronic Engineering
IBZ - Die Schweizer Schule Für Technik
Bern, Switzerland 04.2001 -
Skills
Performance-Driven Sales Strategy
Process Optimization & Efficiency
Decision-Making & Risk Analysis
Leadership & Team Motivation
CRM software proficiency
Tech-Savvy & Curious
Software
Programming C
Oracle JD Edwards EnterpriseOne
Canvas (BMC)
Football
Football was my life when I was younger. As a striker, I lived for the thrill of scoring goals.
One match, we were down 2-1 with seconds left. The ball came to me I took the shot. Goal! The crowd erupted, and I’ll never forget that rush.
Football taught me discipline, teamwork, and resilience lessons that still drive me today.
Timeline
Team Leader, Sales Operations
Mersen Switzerland AG
01.2025 - Current
Customer Care Representative
Mersen Switzerland AG
10.2021 - 12.2024
Sales Associate
HMT Microelectronic AG
06.2020 - 09.2020
Electronics Technician
HMT Microelectronic AG
04.2016 - 06.2020
Bachelor of Science - Banking And Finance
Bern University of Applied Sciences
04.2001 -
Graduate Electrical Engineer HF - Electronic Engineering
IBZ - Die Schweizer Schule Für Technik
04.2001 -
Similar Profiles
Isabelle SaugeonIsabelle Saugeon
Agent régional pour la romandie jusqu'à Soleur at GfK Switzerland AGAgent régional pour la romandie jusqu'à Soleur at GfK Switzerland AG
Éric BodineauÉric Bodineau
Responsable clientèle at UBS Switzerland AGResponsable clientèle at UBS Switzerland AG
Christophe StephanChristophe Stephan
Product Manager at Astara Mobility Switzerland AGProduct Manager at Astara Mobility Switzerland AG