Darryl Fouche
Restaurant Manager
Jonen,Aargau
Summary
Experienced Cafe Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 Years of progressive leadership experience.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Compass @ Google
Zurich
01.2016 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 97%.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Responded to emergencies and events occurring outside business hours.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Monitored over 28 employees' day-to-day activities and made plans to rectify issues resulting in consistent great quality.
Lounge Assistant
Park Hyatt
Zurich
01.2013 - 11.2015
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server Assistant
Fischstube Restaurant
Zurich
01.2012 - 10.2013
- Assisted with dining room set up prior to and after service period.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
Education
GED -
Universty of Zimbabwe
Zimbabwe12.2004
Skills
- Hiring and Onboarding
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Originality and Creativity
- Management Training
- Sales Promotion
- Business Leadership
- Problem Anticipation and Resolution
- Financial Statement Review
- Supplier Monitoring
- Staff Motivation and Discipline
- Logistics
Languages
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Cafe Manager
Compass @ Google
01.2016 - Current
Lounge Assistant
Park Hyatt
01.2013 - 11.2015
Server Assistant
Fischstube Restaurant
01.2012 - 10.2013
GED -
Universty of Zimbabwe
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