Deepak Raj
Sales Team Leader
Chandigarh
Summary
Dynamic sales leader with a proven track record at various organisations, excelling in team management and sales coaching. Successfully mentored teams to exceed targets, enhancing customer satisfaction through strong relationship-building. Skilled in delivering impactful sales presentations and fostering a collaborative environment, driving continuous improvement and professional growth.
Overview
16
16
years of professional experience
Work History
Sales Team Leader
BMN OVERSEAS
10.2015 - 03.2025
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
Team Leader, Sales Operations
Fareportal
06.2010 - 09.2015
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Handled outbound and inbound calls to provide the best options that are suitable to client's Travel plans.
- Assisting individuals and groups in planning, organizing, and booking travel.
- Along with the flight tickets, assistance provided to book hotel, car rentals and other travel related services.
- Advised customers with the necessary information about travel documents, insurance and any other important information.
- Conducted research according to the requirement of the client, got the most affordable deals if that is what the clients desired and gave attention to details.
- Worked as part of a dynamic sales team.
Customer Support Executive
IBM DAKSH
05.2009 - 05.2010
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
Bachelor of Science - AIRLINES, TOURISM & HOSPITALITY MANAGEMENT
CHANDIGARH GROUP OF COLLEGES
Mohali, India 04.2001 -
Skills
Team management
Sales coaching
Sales presentations
Call center operations
Team building
Timeline
Sales Team Leader
BMN OVERSEAS
10.2015 - 03.2025
Team Leader, Sales Operations
Fareportal
06.2010 - 09.2015
Customer Support Executive
IBM DAKSH
05.2009 - 05.2010
Bachelor of Science - AIRLINES, TOURISM & HOSPITALITY MANAGEMENT
CHANDIGARH GROUP OF COLLEGES
04.2001 -
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