Deidre Carballo
Summary
Dynamic professional with extensive expertise in the business, corporate, and education sectors, recognized for building and developing high-performing teams that consistently exceed organizational goals despite cost constraints. Skilled in strategic planning, project and change management, needs analysis, and instructional design, with a proven ability to implement courseware through various delivery channels. Demonstrates excellence in multitasking across multiple work streams, effectively prioritizing tasks while maintaining a commitment to quality service design and flawless execution. Seeking to leverage consultative skills, strategic planning acumen, and exceptional communication abilities in a new opportunity within the organization where these competencies will provide significant value.
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Language
Work History
Workplace Host
CBRE
08.2024
- Welcoming guests, check in and out of booking system, booking of meetings, and work as a liaison with support staff as events unfolds, checking equipment and facilities on the different floors. Assisting with planning, preparation, and organisation of events, and manage daily activities alongside colleagues.
Global Business Week – Teaching Contract
FH Joanneum, Graz Austria
12.2019
- Developed and implemented lessons and educational plans, for all students through differentiation and ongoing assessments based on the curriculum.
- Designed and developed teaching materials such as presentations, manuals, briefs and visual aids and facilitated business courses.
Tutor and Mentor
Self Employed
04.2024 - 08.2024
- Assessing a student's strengths and weaknesses, developing personalized learning plans, providing one-on-one instruction, offering additional practice and resources, and monitoring progress over time.
Customer Success Coach
GoodHabitz UK
06.2022 - 02.2024
- Creating value through the E-Learning platform to clientele, especially in the field of L&D with a flair for commerce! Stood as a learning culture champion dedicated to helping organisations leverage GoodHabitz’s online training to its fullest potential. Ensuring that many participants as possible get access to the online training courses through driving communication campaigns together with the customer. Managing relationships and ensuring that the client receives the best value which ultimately leads to client renewals, and retaining clients are essential for the organisation and are top priority and focus. This role required strong analytical skills and understanding various industries are essential. Building long lasting relations are also key in this position. During my tenure acted as a trusted advisor, providing strategic guidance on how GoodHabitz can align with the client’s overall learning and development objectives. This involved mapping pathways, relevant courses, recommending additional features, or proposing custom solutions.
Global Business Advisor
Wealth-Transfer-UK
12.2021 - 05.2022
- Consulting, leadership, coaching & mentoring
Lecturer – Entrepreneurship Programme
Namibia University of Science and Technology (NUST)
01.2012 - 01.2021
- Business coach for Entrepreneurship students, retaining and applying subject knowledge that has horizontal and vertical links to the wider curriculum whilst inspiring and infusing a love for learning.
- Managed the classroom environment so that it is stimulating, well-managed, properly ordered, and neatly presented whilst maintaining a safe and secure environment at all times. Also, facilitated team sessions, projects and group discussions. Maintained complete and accurate records of student development by assessing and evaluating their projects. Conducted extensive research by visiting various universities and building relationships with all members of the staff to understand their learning assessments and implement best practices to improve the quality of work.
- Maintained up-to-date subject knowledge and wrote new curriculum materials whilst reviewing and updating it regularly. Connected with each individual student, helping them improve. This included valuating learning experiences and outcomes and implementing strategies such as peer/self-assessment, critical questioning and formal written assessment to assess progress; resulting in a significant improvement in their performance. Developed and uploaded material onto eLearning platform for 1st, 2nd and 3rd year Bachelor of Entrepreneurship models and Work Integrated Learning Course-Coordinator for Bachelor of Business Management programme. Conducted research initiatives – World Feeding Programme/UN/Harold Pupkewitz Business School, etc. Maintained Stakeholder relationships with International and local business and education partners. Collaborated with lecturers to share best practices and ensure needs to the students are met with the most enjoyable, creative, and broad curriculum.
- Always ensured that the standards set out in the university’s policies, including but not limited to behaviour, teaching and learning and safeguarding are followed.
Managing Director - Business Consultant
New Millennium Inspirations CC
01.2010 - 11.2020
- Successfully managing all aspects of business – planning, client generation, account management, preparation and delivery, data protection, and financial audits.
- Developing and delivering up-to-date training interventions, using a blended approach to train professionals in leadership, customer service, report writing and business plan writing, motivating and enhancing employees toward continuous improvement. Proactively involved in change-management process to enable business to be well positioned to meet future challenges in terms of strategy and change planning processes. Responsible for HR administration, systems and Payroll; Business & Corporate Coaching for managerial staff and entrepreneurs. Managing wellness programmes for sports clubs and national hockey and basketball teams. Developing detailed cost studies & cash flow analysis for creation of comprehensive business plans & financial projections, identifying opportunities for saving; financially rewarded up to U$150M. Developing/implementing marketing tactics through innovative & strategic customer touch points to generate more client base and build sales.
- Working with individuals and teams, establishing quick good working relationships, understanding the areas of concern, determining the root cause, suggesting the right technique (training, coaching, engagement), designing and implementing the desired course of action, and finally measuring the effectiveness of the interventions.
- Fostering vision to develop robust training material to match business needs, incorporate changing industry trends and used creative skills to ensure training contributed to enhancing productivity and profitability.
- Key clients include NDTC, Debmarine, Namgem, Scorpion Mining, Bank of Namibia, First National Bank, NUST, Namib Mills, Sanlam, Ohl-Haver & List, Old Mutual, WBIG (Fishing), Medi-Clinic, Women in News.
Assistant Administrator – Internal Audit Department
Stolt - Nielsen, London
03.2006 - 09.2009
Operations Executive
Brightstar Learning, London
03.2005 - 03.2006
Education
Masters - business administration
University of South Wales
01.2020
Post Graduate Certificate - Higher Education
Namibia University of Science and Technology
01.2019
Diploma - Coaching
New Insights UK
01.2007
Diploma - Neuro-Linguistic Programming
Open College UK
01.2006
Other Certificates/Courses - undefined
01.2003
BA Honours Degree - Psychology & English
University of Namibia
01.2001
Skills
Effective communicator
Exhibit strong influencing abilities
Strong detail orientation
Training evaluation and execution
Workforce skill enhancement
Strategic succession planning
Long-term planning
Innovative thinking
Planning proficiency
Accomplishments
- Writer: Goals Guidebook - Successful Living
- Research Fellow: Harold Pupkewitz Business School & World Feeding Program (UN)
- NUST - Entrepreneurship Program Online Course Design & Implementation
- Redesign & Recalculation for Bachelor of Entrepreneurship Program (NUST)
- Established Entrepreneurship Fair at NUST
- Sourced Funding for Small Businesses: U$150 Million
- Re-strategised Corporate Governance Structure
Timeline
Workplace Host
CBRE
08.2024
Tutor and Mentor
Self Employed
04.2024 - 08.2024
Customer Success Coach
GoodHabitz UK
06.2022 - 02.2024
Global Business Advisor
Wealth-Transfer-UK
12.2021 - 05.2022
Global Business Week – Teaching Contract
FH Joanneum, Graz Austria
12.2019
Lecturer – Entrepreneurship Programme
Namibia University of Science and Technology (NUST)
01.2012 - 01.2021
Managing Director - Business Consultant
New Millennium Inspirations CC
01.2010 - 11.2020
Assistant Administrator – Internal Audit Department
Stolt - Nielsen, London
03.2006 - 09.2009
Operations Executive
Brightstar Learning, London
03.2005 - 03.2006
Post Graduate Certificate - Higher Education
Namibia University of Science and Technology
Diploma - Coaching
New Insights UK
Diploma - Neuro-Linguistic Programming
Open College UK
Other Certificates/Courses - undefined
BA Honours Degree - Psychology & English
University of Namibia
Masters - business administration
University of South Wales