Dennis Jairo Muller Severino

Marketing Project Manager
University of Bern - Department of Clinical Research (DCR), Bern, Switzerland

Project Coordinator for the first voluntary Swiss medical registry, Vaccelerate, an international project by the EU Commission for Health.

My responsibilities included: Managing the project scope and the entire project lifecycle, from planning through execution to budgeting. Collaborating with multiple advertising agencies to achieve all campaign objectives. Assisting in the development of the Vaccelerate platform.

Key takeaways:

• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Waiter & Assistant Restaurant Manager
AarestadtGastro GmbH, Bern, Switzerland

I began my tenure in hospitality by mastering foundational roles, starting as a dishwasher and food runner. As I improved my proficiency in German, I was promoted to Team leader and then to Assistant Restaurant Manager. In this role, I managed a diverse array of responsibilities that ensured the smooth operation of the restaurant:

• Personnel Management: I was responsible for the recruitment, training, and supervision of up to 34 staff members, fostering a team-oriented environment that emphasized exceptional service and quality.
• Financial Oversight: Managed daily financial tasks including revenue control to ensure accuracy in transactions and sales monitoring, along with handling billing processes and inventory orders.
• Administrative Duties: Efficiently handled administrative responsibilities such as order supplies, process invoices, reconcile accounts, manage guest feedback, and maintain reservation systems.
• Guest Services: Directly engaged with guests to provide a welcoming atmosphere, offered advice, assistance, and managed correspondence to enhance dining experiences.
• Inventory and Compliance: Conducted monthly inventory checks and upheld strict compliance with health and safety regulations to ensure a safe dining environment for both customers and staff.
• Shift Management: Took full responsibility for operational management during shifts, ensuring all aspects of restaurant function were executed flawlessly.

This role allowed me to develop my leadership skills and deepen my understanding of operational management within the hospitality industry.

Study Manager
Institut für Infektionskrankheiten (IFIK), Bern, Switzerland

Assistant Project Manager for the PoliCov-19 Study under Dr. Parham Sendi. I concluded my employment upon commencing my Master's studies at ZHAW.

My responsibilities included: Collaborated with quality assurance teams to ensure all aspects of the study adhered to strict regulatory guidelines at every stage. Overseeing daily project coordination, planning, documentation, and budgeting. Facilitating collaboration with partner institutions, suppliers, and study assistants.

Key takeaways:

• Identified areas of improvement in study processes, leading to increased productivity and cost-effective solutions.
• Worked closely with clinical operations teams to ensure smooth implementation of study protocols at participating sites, resulting in high levels of patient enrollment and retention.
• Presented findings from completed studies at industry conferences or through publication in peer-reviewed journals, showcasing expertise in specific therapeutic areas or methodologies employed during research work conducted.
• Created data management plans and provided input on study designs.
• Worked with programming to coordinate Study Data Tabulation Model maps.

Marketing Internship
Bank BHD Leon S.A., Santiago, Dominican Republic

During my second internship at the Marketing Department of BHD Leon Bank, I was tasked with a variety of responsibilities that enhanced both the operational efficiency of the team and the effectiveness of our marketing campaigns:

• Market Research and Analysis: Conducted comprehensive market research to identify target demographics, market trends, and customer preferences, which informed our strategic marketing decisions.
• Reporting and Data Analysis: Prepared detailed reports to support data-driven decisions, tracked key performance indicators, and analyzed campaign performance to pinpoint areas for improvement.
• Software and Technical Skills: Gained hands-on experience with a variety of software tools, enhancing my technical proficiency and enabling more efficient data analysis and reporting.
• Support and Coordination: Assisted staff members with daily tasks, reducing their workload and allowing them to focus on priority projects. Played a key role in organizing promotional events, which improved customer engagement with our brand.
• Project Management: Developed strong organizational skills by managing multiple tasks simultaneously under tight deadlines, ensuring timely completion and high-quality output.
  

This role significantly developed my marketing acumen, particularly in understanding how strategic initiatives can be aligned with business goals to drive growth and customer engagement.

Human Resources Intern
Bank BHD Leon S.A., Santiago, Dominican Republic

In my initial internship with the Human Resources Department at BHD Leon Bank, I undertook several responsibilities that provided me with a comprehensive understanding of human resources practices:

• Recruitment and Onboarding: Conducted interviews and orientations, facilitating a smooth integration of new hires into the company. Assisted in crafting job postings and descriptions that effectively attracted qualified candidates.
• Employee Relations and Support: Supported key HR functions including recruitment, employee relations, and training coordination. Played a pivotal role in organizing employee engagement events to enhance workplace morale and foster strong team relationships.
• HR Administration: Managed confidential employee records, ensuring meticulous documentation of performance evaluations, salary adjustments, and promotions. Provided logistical support for HR projects by coordinating meetings, handling correspondence, and liaising with vendors.
• Compliance and Documentation: Ensured strict compliance with legal standards by meticulously organizing and maintaining personnel records. Participated in job fairs and recruitment events, contributing to the team’s hiring goals.
• Communication and Clerical Support: Developed strong written and verbal communication skills, performed clerical duties, and maintained overall office organization. Answered phones and managed daily mail and document sorting.
  

Key Achievements:
This role was instrumental in shaping my understanding of human resources management and reinforcing my interest in Business.

Key Account Manager & Claims Specialist
Synergies Corp. S.A., Santiago, Dominican Republic

As a Account Manager and Claims Resolution Team Leader for the American Home Insurance Company project at Synergies Corp, I managed a diverse array of responsibilities and led a team of 16 claims agents. My role was integral in building and maintaining strong client relationships to drive business growth. While, optimizing the claims process and enhancing customer satisfaction. The key aspects of my position:

• Claims Management: I provided expert advice on warranty coverage, processed claims, coordinated repairs with contractors, and oversaw the entire claims resolution management system to ensure efficiency and accuracy.
• Team Leadership and Training: I directed daily operations and ensured seamless team performance. I organized and conducted training programs for new employees, continuously fostering their professional growth and ensuring adherence to best practices.
• Customer Service Excellence: I handled high volumes of claims while prioritizing tasks to enhance customer satisfaction through timely communications, empathetic service, and clear explanations of claim outcomes.
• Analytical and Investigative Skills: I employed strong analytical abilities to assess complex property damage and conducted thorough investigations to verify claim validity and prevent fraud.
• Legal and Compliance: I collaborated closely with legal teams to resolve disputes and manage property claims, minimizing potential litigation costs.
• Strategic Negotiations: I implemented cost-saving measures by negotiating favorable terms with service providers and coordinated with contractors and vendors for prompt repairs, reducing downtime for clients.
• Administrative Efficiency: I executed day-to-day administrative tasks, maintained detailed information files, and managed paperwork processing efficiently.
• Communication and Reporting: I delivered exceptional service by addressing policyholder inquiries, explaining insurance coverage limitations, and ensuring all parties were informed throughout the claims process.

Key takeaways:

This role not only demanded operational excellence and compliance but also allowed me to significantly enhance the customer service environment. My leadership was instrumental in maintaining high team morale and optimizing performance.

Front Desk Receptionist & Assistant to the Hotel Manager
Velero Beach Resort, Cabarete, Dominican Republic

I began my career at Velero Beach Resort as a front desk Receptionist and quickly expanded my role to include duties as the Assistant to the Hotel Manager due to my strong interest and initiative. My responsibilities encompassed:

• Team Leadership: Led a team of 12 employees, ensuring efficient shift operations and maintaining high standards of guest service.
• Coordination with Agencies: Worked closely with travel agencies to ensure smooth hotel operations, enhancing guest satisfaction and streamlining booking processes.
• Reservation Management: Efficiently managed reservation orders and updated the booking platform system to reflect real-time availability, pricing, and promotional offers.
• Guest Relations: Provided professional and friendly assistance to incoming visitors and customers, confirming appointments, and maintaining accurate client records.
• Operational Oversight: Supervised daily operations, swiftly addressing any service issues to minimize disruptions and maintain a high level of guest satisfaction.

This multifaceted role allowed me to develop a comprehensive understanding of hotel management, enhancing my skills in customer service, operational efficiency, and team leadership.

Windsurf, Kitesurf & Surf Instructor
Vela Watersports S.A., Cabarete, Dominican Republic

During my high school years, I embarked on my first professional journey at Vela Watersports S.A., where I served as an instructor for windsurfing, kitesurfing, and surfing. This role was instrumental in shaping my career path and honing essential skills:

• Instructional Expertise: I led courses for both beginners and advanced students, adapting teaching methods to suit individual learning styles and skill levels, ensuring an effective and enjoyable learning experience.
  Safety Protocols: I ensured that all participants were well-informed about safety equipment and protocols, maintaining a secure environment for all water sports activities.
• Equipment Management: I was responsible for the maintenance and repair of sports equipment, training students on proper usage to promote safety and prolong equipment life.
• Customer Interaction: I provided expert advice on various water sports, managed course bookings, and interacted with customers from diverse national backgrounds, which enhanced my customer relations and language skills.
• Community Engagement: I actively participated in local events and utilized social media channels to promote the center, increasing community involvement and center visibility.
• Facility Upkeep: I maintained the shop, boardroom, and public facilities, ensuring they were kept in professional order and conducive to a welcoming learning environment.

This position was pivotal in developing my early customer service skills and provided a clear direction for my career ambitions before starting university. It also offered invaluable experience working with international clients, furthering my language proficiency and understanding of diverse cultures.