Desiree Lourdes Lovato
Chiampo
Summary
I am Desiree Lovato and I am from Vicenza, a small town in the north of Italy.
I attended the linguistic high school and now I am working as a Front Office Manager in a 4-star hotel.
My mum is from Argentina and because of that, I used to go to South America a lot.
My travel spirit is leading me to want to embark in another adventure.
I am always looking for something new and i love to travel.
I speak Italian, Spanish, English, German and a little bit of French.
Skilled in working under pressure and adapting to new situations and challenges.
I have a nice appearance and courteous manner with customers.
I have always received positive feedback on my language skills and attitude.
Working as an air hostess has always interested me, because in addition to having great responsibility, you are always in contact with people, even of different nationalities.
Overview
1
1
year of professional experience
Work History
Front office manager
Hotel Rechenmachers Rosengarten
04.2022 - ad oggi
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Restaurant Hostess
Ramses
09.2021 - 03.2022
- Welcoming customers and routing them to their assigned seats or permitted areas.
- Distribution of information and promotional material, gadgets and programmes.
- Provision of clear, accurate and complete information to customers on the services offered.
- Rapid resolution of disputes with appropriate mediation techniques.
- Optimisation of reservations and empty tables for further bookings.
- Management of digital bookings and telephone communications.
- Support of wait staff during service in cases of need.
- Supervision of guests, mediation of complaints and flow management.
- Consideration of participants' abilities, needs and interests for the preparation of new events and programmes.
- Welcoming sports teams (mostly football teams), fashion bloggers, etc.
- Refusal of admission to customers without a ticket or unable to comply with the rules of the facility (unsuitable clothing, etc.)
- Determining customers' needs by asking relevant questions and listening carefully to the answers.
Company Secretary
Gabri Leather S.r.l.
06.2021 - 08.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Istituto Gian Giorgio Trissino
Valdagno (VI)06.2021
Skills
- Public Interaction
- Sales Expertise
- Hospitality Service
- Customer Satisfaction
Languages
Inglese
Avanzato
C1
Spagnolo
Esperto
C2
Tedesco
Intermedio avanzato
B2
Francese
Principiante
A1
Italiano
Bilingual or Proficient (C2)
Timeline
Front office manager
Hotel Rechenmachers Rosengarten
04.2022 - ad oggi
Restaurant Hostess
Ramses
09.2021 - 03.2022
Company Secretary
Gabri Leather S.r.l.
06.2021 - 08.2021
High School Diploma -
Istituto Gian Giorgio Trissino
Similar Profiles
Jemarie AdvientoJemarie Adviento
Private Elderly Caregiver at Phyllis RosengartenPrivate Elderly Caregiver at Phyllis Rosengarten
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Nadine BakkenNadine Bakken
Banquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward HotelBanquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward Hotel