Destiny Oaikhena
Zurich
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
ICT Supporter / Client Device Experience Specialist
South Pole
2021.09 - Current
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Prepare Computer for new joiner with help of MS Azure Domain and Windows Autopilot.
- Azure Active Directive and Office 0365 and Endpoint manager Intune.
- Independent and proactive way of working method with high-quality standard
- Basic knowledge of Red Hat Ansible Automation.
- Manage Client devices like Notebooks, Smart Phone and VC Systems globally.
- Manage Users on G-Suit and other Cloud Applications
- Managing/ supporting with the Enterprise Applications e.g JIRA, Hibob, DocuSign, Rydoo, Abacus, Miro and Tableau
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Handled scripting tasks for debugging and automation using Powershell.
- Performed integration readiness analyses of systems designed for installation into existing assets.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
- Completed technical reviews of existing systems and suggested updates or changes.
- Managing local IT budget and sourcing IT equipments
- IT project Management and CRM implementation projects with external service Provider.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Communicated status updates to affected parties when issues arose.
- Configured and managed our cloud unifi internet environment by creating device alias and zones.
- Communicate and negotiate skills at decision making level.
- Experience in Windows, MacOS and Linux Client Engineering.
- Passionate about learning and committed to continual improvement.
ICT Support Technician
Immark AG
2019.04 - 2021.09
- IT specific activities (Win10 installation, user-support, network) Set up new workstations and peripherals.
- Installation and configuration of hardware and software Client Workstation Rollout Support/Hotline and support IT users (1st & 2nd Level) Network engagement Knowledge TCP/IP, patching, power printer setup VPNs, Firewalls Knowledge.
- In-depth knowledge of Microsoft Server and its products (DNS, DHCP, Active Directory, Group Policy,
- Exchange, etc.) Knowledge of Windows, MacOS and Linux systems administration.
- Employees warehouse and forklift driving Forklift drivers, Loading and unloading of trucks
- Check of incoming goods, assembly, inventory receipts
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
All-rounder in Housekeeping and Transportation
City Stay Apartments AG
2018.06 - 2019.03
- All-rounder in housekeeping and transport Transporting laundry
- Carried out day-day-day duties accurately and efficiently.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Checked in with dispatch service and updated with current location.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Back Office Administrator
Swiss Re
2017.09 - 2018.05
- Providing administrative and managerial support for the staff working in the front office of the company.
- My functions includes settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.
- Prepared schedule for back-office tasks and employees' daily functions.
- Maintained inventory for back-office supplies.
Security Guard Officer
Penny Supermarket
2015.09 - 2017.04
- Security employee Monitoring business Edit theft steels
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
Education
Bachelor of Science - Computer science
University Of London
United Kingdon04.2027
Diploma -
Google Professional Workspace Administrator
Zurich09.2021
Diploma - Network-Supporter (compTIA A+)
IBAW
Luzern06.2020
Diploma - PC-Technician (comTIA A+)
IBAW
Luzern01.2020
Forklift Course (SUVA) -
AKS Academy & Service AG
Switzerlan10.2018
Bachelor of Arts - Law
Ambrose Alli University
Nigeria09.2013
Basic Education -
Primary And Secondary School
Nigeria09.2010
Skills
- Time Management
- Project Management
- Complex Problem-Solving
- System Administration
- Technical Support
- Diagnosis and Troubleshooting
- Network Administration
- Atlassian JIRA
- Microsoft Active Directory
- SQL
- Cloud Computing
- Linus, Windows & MacOS
- JIRA Service Management
- Network Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
ICT Supporter / Client Device Experience Specialist
South Pole
2021.09 - Current
ICT Support Technician
Immark AG
2019.04 - 2021.09
All-rounder in Housekeeping and Transportation
City Stay Apartments AG
2018.06 - 2019.03
Back Office Administrator
Swiss Re
2017.09 - 2018.05
Security Guard Officer
Penny Supermarket
2015.09 - 2017.04
Bachelor of Science - Computer science
University Of London
Diploma -
Google Professional Workspace Administrator
Diploma - Network-Supporter (compTIA A+)
IBAW
Diploma - PC-Technician (comTIA A+)
IBAW
Forklift Course (SUVA) -
AKS Academy & Service AG
Bachelor of Arts - Law
Ambrose Alli University
Basic Education -
Primary And Secondary School
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