Diana Filipovic
Edinburgh
Summary
Friendly front-of-house worker with experience in busy hospitality places. I like working with people, staying helpful during busy moments, and keeping things running smoothly. I’m practical, hands-on, and feel at home in outdoor and island environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
F & B assistant
THE TORRIDON HOTEL
Torridon , Scottish Highlands
2024.04 - 2024.12
- Delivering high-standard service in upscale hospitality environment at prestigious 5*hotel
Front of house team member
PORTAVADIE ESTATES LTD.
Portavadie , Argyll and Bute
2023.06 - 2023.10
- Provided high-standard service in restaurant of Marina and 4* hotel
Waitress / Front of house team member
WAGAMAMA LTD.
Edinburgh, East Lothian, Scotland
2019.02 - 2022.01
- Assisted customers by taking orders and serving food and drinks in busy environment.
- Facilitated payment processing efficiently to enhance customer satisfaction.
- Maintained cleanliness of tables to ensure pleasant dining experience.
Team leader of FOH
ITSU, ltd.
London, England
2015.06 - 2018.08
- Responsibility for operating and closing shop
- Making new sushi boxes and their display
- Customer service
- Motivating team for better performance
- Training of new members
- Counting tills and inventory / putting it into system
- Maintenance
Assistant Chief Accountant
Gehe Pharma Praha, spol. s. r. o.
Prague , Czech Republic
2012.02 - 2013.03
- Registration of incoming invoices and credit notes
- Billing of invoices and credit notes
- Confirmation of credits
- Exports of invoices into accounting system
- Control and reconciliation Stockpile ledger
- Billing of price sheets
- Correction of price sheets
- Preparation of documents for Intrastat
Referent in Travel Office
FBSK 1907, s. r. o. – I’m Travelling
Prague , Czech Republic
2005.04 - 2006.07
- Responsible for all office operations
Education
Business Academy - GCE
OA Hovorčovickà
Prague 2000.01 - 2004.04
Higher business school - Tourism Management
VOŠ cestovního ruchu
Prague 2006.01 - 2007.04
Skills
- Team player
- Detail oriented
- Problem solver
- Touch typing
- Computer skills: Microsoft Word, Excel, Outlook, Internet, Adobe Photoshop, Picasa 3,
LANGUAGE SKILLS
Croatian, Czech
Native
English
Proficient
C2
French Beginner A2
Elementary
A1
INTERESTS AND HOBBIES
Nature, travelling, photography, sports, kitesurfing, learning to sail, raising dogs, reading...
Timeline
F & B assistant
THE TORRIDON HOTEL
2024.04 - 2024.12
Front of house team member
PORTAVADIE ESTATES LTD.
2023.06 - 2023.10
Waitress / Front of house team member
WAGAMAMA LTD.
2019.02 - 2022.01
Team leader of FOH
ITSU, ltd.
2015.06 - 2018.08
Assistant Chief Accountant
Gehe Pharma Praha, spol. s. r. o.
2012.02 - 2013.03
Higher business school - Tourism Management
VOŠ cestovního ruchu
2006.01 - 2007.04
Referent in Travel Office
FBSK 1907, s. r. o. – I’m Travelling
2005.04 - 2006.07
Business Academy - GCE
OA Hovorčovickà
2000.01 - 2004.04