Diego Roera

Engaged in a project as a contingent worker at CSL Behring.

• Identified and remedied root causes of system malfunctions.
• Backed up data to prepare for disaster recovery and allow for data restoration.
• Executed account setups and modifications across multiple software platforms.
• Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
• Maintained inventory of all IT assets including hardware components, software licenses.
• Authored system support standard operating procedures.
• Reviewed systems periodically, identifying deviations and implementing corrective actions.

Contributed as an external resource to a pivotal project at Novartis (Advanced Accelerator Applications).

• Offered on-site assistance at TRD Laboratories within Novartis/AAA Ivrea Site.
• Part of the Technical Operations and Quality Information Technology team for Italy.
• New instrument and workstation set-up.
• Facilitated communication with vendors to assist qualification teams.
• Reorganization of the lab network and IT equipment.

• Provided technical support at the first level.
• Delivered both remote and on-site technical support services to over 80 companies.
• Administered Domain Controllers and managed Active Directory.
• Implemented reliable data protection with Acronis and Datto BCDR.
• Integrated Wildix and 3CX phone systems to enhance communication efficiency.
• Managed tenants and licenses for Microsoft 365 and Exchange.
• Enhanced antispam measures using SpamTitan.
• Managed antivirus solutions such as Cylance, Webroot, WatchGuard EPDR, and MalwareBytes.
• Performed workstation assembly and maintenance.

• Delivered IT support directly at customer location for Tosi F.lli Srl.
• Oversaw network infrastructure leveraging Cisco Meraki.
• Built virtual machine pools utilizing instant and linked clone technologies via VMware Horizon 7.
• Facilitated seamless rollouts of applications and updates via AppVolumes Manager.
• Administered systems utilizing the vSphere platform.
• Set up Zebra printers.
• Tracked consumption metrics for VMs utilizing the Nutanix platform.