Dimitri Engel
Burpengary East
Summary
Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Tour Guide
Discovery Parks
Mt. Surprise
08.2024 - 11.2024
- Conducting tours: Guiding guests through the region, focusing on local history, nature, and landmarks
- Customer service and bookings: Managing guest bookings, answering inquiries, and resolving issues
- Teamwork: Collaborating with colleagues to ensure a smooth experience for guests
- Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
- Organized and conducted daily tours for groups of up to 30 people.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Conducted tours focusing on the area's history, natural environment, and key landmarks.
- Managed guest bookings, addressed customer inquiries, and resolved issues efficiently.
General Hand
Discovery Parks
Mt. Surprise
08.2024 - 11.2024
- Maintenance and repairs: Maintaining and repairing vehicles and equipment for tours, particularly during the wet season
- Grounds maintenance: Assisting with upkeep and repairs of the property, including pathways and facilities
- Teamwork and support: Helping the team with various maintenance tasks to keep infrastructure in excellent condition
- Executed maintenance and repair tasks on tour equipment, ensuring readiness and reliability during the busy season.
- Assisted with maintenance and repairs on the premises, ensuring the safety and upkeep of paths and facilities.
- Supported the team in various maintenance tasks to ensure infrastructure remained in excellent condition.
- Upheld high standards of hygiene and safety in cabins and recreational areas.
- Trimmed trees and bushes to maintain a neat appearance.
- Emptied garbage bags and maintained cleanliness of the area.
- Supported other teams with their professional tasks and offered after-hours customer assistance
Caregiver – SSBL
Emmen
06.2024 - 07.2024
- Supporting individuals with disabilities in daily life and promoting social integration
- Providing personal care, including assistance with mobility, hygiene, and medication management
- Collaborating in an interdisciplinary team to create individualized care plans
- Ensuring a safe and respectful environment with a focus on emotional support
- Flexible working in a fast-changing environment and addressing customer inquiries and issues
Head of Administration/ERP System
Windisch AG
02.2024 - 05.2024
- Procurement, registration, labeling, and packaging of products
- Managing, maintaining, and developing ERP and IT systems
- Performing administrative tasks in various areas
- Sales support, customer acquisition, and marketing
- Assisting the team with project implementation
Mover and Driver
Wiedmer AG
09.2023 - 01.2024
- Collaborating with colleagues and supervisors
- Providing friendly and competent customer service
- Completing assigned tasks efficiently and carefully
- Assisting with loading and unloading vehicles
- Skillfully assembling furniture
- Ensuring proper disposal of waste and inspecting materials for quality
Social Worker
Raising Support (Self-Employed)
12.2022 - 08.2023
- Assisting individuals in social, emotional, and financial crises
- Providing emotional support and counseling
- Enhancing patients’ quality of life through compassionate care
- Conducting home visits and accompanying clients to appointments
- Planning and leading workshops for parents to support children's academic success
- Managing administrative tasks and handling inquiries
Dispatcher/Team Leader
Linfox
04.2021 - 11.2022
- Performing administrative tasks related to dispatch
- Coordinating staff and vehicle scheduling
- Monitoring performance within the assigned area
- Preparing and processing critical documents, including work orders, shipping paperwork, and invoices
- Managing fleet maintenance schedules and ensuring smooth operations
Truck Driver
Linfox
09.2019 - 04.2021
- Selecting the fastest and safest routes
- Ensuring timely deliveries and maintaining vehicles
- Handling tasks with efficiency and professionalism
Transport Driver
Royal Foods
05.2017 - 08.2019
- Scheduling and meeting delivery deadlines
- Strengthening sales through excellent product knowledge and active listening
- Ensuring safety and adherence to protocols
Delivery Driver
Creative Ingredients
Melbourne
11.2016 - 04.2017
- Safely transporting goods and maintaining schedules
- Preparing shipment documents and handling complaints professionally
Customer Service Representative
Ambassador RV
Vancouver
04.2011 - 09.2016
- Managing customer inquiries and providing solutions
- Building strong relationships with customers and maintaining satisfaction
Sales Team Leader
Wagner’s European Fabricare
Vancouver
10.2011 - 12.2015
- Supervising sales and ensuring excellent customer service
- Coordinating schedules and handling complaints effectively
Restaurant Associate
Tim Hortons
Vancouver
09.2010 - 04.2011
- Greeting customers and ensuring efficient service
- Maintaining cleanliness and assisting with daily operations
Retail Salesperson
Tanzmaus
Düsseldorf
07.2009 - 09.2010
- Managing inventory, customer inquiries, and retail operations
Assistant
C&A
Wuppertal
12.2004 - 12.2005
- Assisting with merchandise handling and maintaining store organization
Skills
- Teamwork
- Confident
- Attentive listener
- Behavioral mirroring
- Friendly and open approach to people
- Friendly and confident appearance
- Reliable and friendly demeanour
- IT skills
- SAP
- EASYJOB
- Teams
- Microsoft Office
- Creativity
- Self-confidence
- Team-oriented
- Structured working style
- Empathy
- Creative approach to work
- Fluent in German and English
- English spoken and written
- Attention to detail
- Team and staff leadership
- Problem-solving skills
- Quick comprehension
- Motivation and perseverance
- First aid course
- Responsible personality
Certification
- Australian Licence HC
- Blue Card
- Yellow Card
- Driver Authorization Card
- Australian Citizen
- First Aid and CPR Certificate
Reference
· DISCOVERY PARK, Lisa Fairley +44 7786 415739 or E-mail lfairley@discoveryparks.com.au
· SSBL Sarah Kretz +41 41 269 35 93 or E-mail sarah.kretz@ssbl.ch
· WINDISCH AG, Daniel Windisch +41 41 676 0202
· LINFOX - Jeffrey Brown +61 415 672 492 or E-mail Jeffrey_Brown@Linfox.com
· Royal Foods - David Hansen +61 416 000 410 or E-mail info@royalfoods.com.au
· CIG - Villim +61 448 090 092 or E-mail bartolo@crativeingredients.com.au
· AMBASSADOR RV - Jutta Wegener +1 604 946 3696 or E-mail info@ambassadorRV.com
· Die TANZMAUS - Thomas Barbian +49 211 758479-0 or E-mail info@tanzmaus.de
Timeline
Tour Guide
Discovery Parks
08.2024 - 11.2024
General Hand
Discovery Parks
08.2024 - 11.2024
Caregiver – SSBL
06.2024 - 07.2024
Head of Administration/ERP System
Windisch AG
02.2024 - 05.2024
Mover and Driver
Wiedmer AG
09.2023 - 01.2024
Social Worker
Raising Support (Self-Employed)
12.2022 - 08.2023
Dispatcher/Team Leader
Linfox
04.2021 - 11.2022
Truck Driver
Linfox
09.2019 - 04.2021
Transport Driver
Royal Foods
05.2017 - 08.2019
Delivery Driver
Creative Ingredients
11.2016 - 04.2017
Sales Team Leader
Wagner’s European Fabricare
10.2011 - 12.2015
Customer Service Representative
Ambassador RV
04.2011 - 09.2016
Restaurant Associate
Tim Hortons
09.2010 - 04.2011
Retail Salesperson
Tanzmaus
07.2009 - 09.2010
Assistant
C&A
12.2004 - 12.2005
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