Diwakar Saini

Responsibilities are same as mentioned in below role.

• Develop program schedules and monitor milestones, managing end to end delivery of features to production inline with B2C product roadmap.
• Develop and deliver OKR's for Onboarding experience journey, Digital transformation journey for Sunrise.
• Work with data analysts for data retrieval and dashboard preparation in Google analytics to create relationship between data & product which helps product owners to synthesize where to focus and bring change in the product with a customer centric approach.
• Achieved - Increasing app initiated purchases, Boosting customer retention, Improving onboarding experience
• Lead, mentor and coach Product Owners, agile squads on agile framework implementation and to ensure high business value.
• Develop and maintain agile dashboards/metrics (Velocity Charts, Cycle time, Lead time, Sprint Burn-down, Backlog Health, Cumulative flow) in Jira.
• Ensure, encourage balanced backlog to deliver valuable features for customers, reducing technical debt, ensuring high business value, and enabling product stability.
• Work closely with Business Analysts, Solution Designers, UX/UI team, DevSecOps team on product backlog, release management, test automation and other organization activities.
• Work closely with multi-disciplined, cross functional teams of product owners, business analysts, UI/Ux Designers, IT architects, developers, data analysts and quality assurance experts to drive estimates, delivery plans and retrospectives.
• Identify dependencies, manage engagement risks, and flag issues early and ensure it's mitigation with teams and Tribe partner's across organization.
• Conducting scrum ceremonies, ensuring scrum values, and helping teams to become High performing.
• Managing releases with Client's IT Operation Excellence Governance teams to ensure delivery commitments as per release plans and ensuring business validation during nightly roll-outs.
• Promoting transparency through healthy communication and data Integrity.
• Prepare project lifecycle documentation and project management plans.
• Prioritize projects and project tasks depending upon key milestones and target delivery date.
• Managing software quality index.

• Product road-map preparation with product offer manager and prioritizing product backlog with PO for Energy Automation solution.
• Triage customer issue and plan it's fixes with development team to ensure customer satisfaction
• Worked as L4 Support technical expert for energy software solution, providing solution to customer queries as per client SLA.
• Maintaining customer FAQ's on major, minor releases and known issues.
• Participating in controlling and execution of all timely developments related to program (performances, planning/delivery, cost, risks, budget)
• Coordination with release manager for ART software release dependencies and risks.
• Used Salesforce for ticketing systems to manage and process support actions and requests.
• Researched energy automation, power metering product and issue resolution tactics to address customer concerns.
• Identified potential sales and cross-selling opportunities and informed supervisor, added as opportunity in salesforce.
• Updated technical support best practices for use by team globally.
• Documented support procedures, knowledge based articles, processes and solutions in centralized systems, enabling user self-service.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes with major releases.

Projects handled:

A. EcoStruxure Power Metering Expert

B. PowerLogic PM series Energy meters

• Identification of new digital opportunities & assessment of market competition
• Responsible for end to end engineering of automation projects for gulf region.
• Supporting pre-sales, tendering team in tender submission and providing customer demos on Siemens Automation Product line.
• Managing project execution and timely delivery of product at customer site.
• Risk identification, creation of mitigation plan.
• Finalization of technical product specifications, documents and getting stakeholder approval
• Engaging different teams - Product development, Application support, Engineering and commissioning team to achieve smooth workflow process and to meet project deadline.
• Reduced engineering costs during FAT and complete engineering cycle.
• Design & configuration of Bay Control Unit, PAS & SCC solution.
• Preparation and approvals of engineering documents FDS, signal list, Load Dispatch Center IO List, FAT & SAT procedure, BOM, SCS Architecture.

Projects Handled:

A. Construction of three new 400kV GRID STATIONS AT SOHAR IPP-3, OMAN (OETC)

B. Upgrading Adam Grid Station from 2x40 MVA to 2x125 MVA, OMAN (OETC)

C. 132/33kV Yanqul Grid Station, OMAN (OETC)

D. 132/33 kV SUBSTATION FOR OTTCO FACILITY AT RAS MARKAZ “EPC2”. OMAN (OETC)

E. Elco Steel 220/33kV GIS Substation

F. 132/22kV Substation at South Samkha, AbuDhabi (TRANSCO)

G. 33/11kV Shyampur Substation, Dhaka (DPDC Bangladesh)

• Getting inputs from internal/external stakeholders and gathering ideas for new product features
• Defining road map and prioritizing backlog of work to meet vision in timely manner
• Planning and coordination with development & test team
• Worked as bridge between product management requirements and development team.
• Creating business cases, representing the use of product and its return on investment with marketing team & stakeholders
• Creation of user stories in Azure DevOps, maintaining product backlog and ensuring agile scrum ceremonies.
• Risk identification and creation of mitigation plan to eliminate identified risks.
• Management of development, technical documentation and test activities.
• Presenting product updates, demos to stakeholders.
• Validation of PACiS energy management solution for new enhancements.
• Integration of third party Protection IED's on IEC-61850 protocol with Schneider automation solution.

Projects Handled:

A. EcoStruxure Grid Engineering Advisor: Formerly known as Substation Engineering toolsuite based on IEC-61850 protocol.

B. Integration of MiCOM, Sepam, SEL, ABB Protection IED's on IEC-61850 protocol.

C. IED Cloud engineering tool

D. PACiS Automation Solution

• Performed manual System testing of Energy automation Solution application.
• Test Management: Test planning and performed test execution.
• Performed regression test cycle, perform Alpha testing and functional test cycle on new software builds.
• Bug management in TFS, devtrack tool