Dolapo Oludakpo
Sion
Summary
Highly skilled and results-driven professional with a strong background in digital marketing and customer service. With extensive experience in managing and executing successful marketing campaigns, I bring a strategic approach to driving brand awareness, customer engagement, and revenue growth. I excel in leveraging data-driven insights to optimize digital marketing strategies across various platforms, including social media, email marketing, and SEO. My exceptional customer service skills are demonstrated through a proven ability to build strong client relationships, resolve issues efficiently, and enhance customer satisfaction. Adaptable, proactive, and passionate about staying updated with the latest industry trends, I am dedicated to delivering high-quality results and contributing to organizational success. Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
18
18
years of professional experience
Work History
Healthcare Assistant
Brothers of Charity
Limerick
01.2020 - Current
- Assisted patients with daily activities, administered medication, and maintained medical equipment.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
Customer Service
Zazzle Ireland
01.2023 - 01.2024
- Provided exceptional customer service, addressing queries, and troubleshooting issues.
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Handled cash transactions accurately according to established policies and procedures.
Business Manager
Ajoke Loge Beauty
Limerick
01.2019 - 01.2021
- Managed business operations, marketing, and customer relations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Designed strategies for improving the quality of services provided by the organization.
- Prepared monthly financial statements for review by executive leadership team.
- Provided training sessions for employees on new software systems used in business operations.
Healthcare Assistant
Daughters of Charity & Abbot Nursing Home
Limerick
01.2018 - 01.2019
- Provided care for vulnerable adults, including medication administration and daily living assistance.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
Homecare Support & Social Care Support
TTM Healthcare
Waterford & Limerick
01.2017 - 01.2019
- Supported healthcare teams in various hospitals, delivering high-quality patient care.
- Assisted clients with daily living activities, such as meal preparation, personal hygiene and accessing community services.
- Provided emotional and practical support to vulnerable individuals.
- Organized recreational activities for clients in order to promote social interaction and wellbeing.
Avon Sales Representative
01.2010 - 01.2011
- Managed product sales and customer service.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
Waitress
Oplas Catering Services
Waterford
01.2007 - 01.2008
- Provided customer service in a fast-paced catering environment.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
Customer Success Executive
Infosys
Wexford
01.2021
- Delivered outstanding customer service and technical support to Dell customers.
- Developed and implemented strategies to increase executive efficiency.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Implemented effective communication protocols between executives and staff members.
- Led initiatives to improve customer service levels throughout the organization.
Healthcare Support
Killure Bridge Nursing Home
01.2015
- Assisted residents with personal care and daily activities.
- Collaborated with other healthcare professionals to identify cases that require additional follow-up or support services from medical personnel.
- Provided technical support on drug interactions and side effects to healthcare professionals.
- Provided guidance and support to individuals seeking assistance with navigating the healthcare system.
Waitress
Dooley’s Hotel
Waterford
01.2014
- Provided excellent wait service, ensured customer satisfaction, and handled dining operations.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Customer Service
McDonald’s
Shoreditch, North London
01.2006
- Handled customer orders, resolved issues, and maintained cleanliness standards.
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Maintained an organized filing system for customer records and service requests.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
Education
Digital Marketing and Media -
Dundalk Institute of Technology
09.2024
Big Data for Business -
Dublin Business School
01.2022
Interior Design -
Waterford Adult Education Centre
01.2012
Health and Social Care -
College of North London
01.2006
GCSE -
Elizabeth Garrett Anderson Secondary
01.2005
Digital Marketing -
Open College
Healthcare Support -
Waterford Institute of Technology
Hospitality and Hotel Tourism -
Skillnet, Waterford
Skills
- Interpersonal Skills
- Communication Skills
- Problem-Solving & Analytical Skills
- Time Management
- Customer Service
- Business & Hospitality Management
- Interior Design
- Digital Marketing
- Technical Skills
- Phone Etiquette
- Report compilation
- Business Development
- Grant Writing
- Contract Management
- Fundraising
- Case Management
- Stakeholder Relations
- Marketing
- Staff Management
- Strategic Planning
- Quality Control
- Financial Management
Otherskills
English (Fluent), Yoruba (Fluent), Spanish (Basic), German (Basic), Fench (Basic), Internet Explorer, Microsoft Office Suite
Workplacement
- 2005, Burbage Primary School, 2 weeks
- 2004, Kings Fund, Charity Organisation, 2 weeks
- 2008, Children’s Sunday School Teacher
- 2014, Charity Fundraising Event, Dooley’s Hotel, Waterford
- 2015, Killure Bridge Nursing Home
Skillsprofile
Strong ability to develop effective working relationships and serve customers., Proficient in both oral and written communication., Capable of resolving issues efficiently., Able to meet strict deadlines and manage time effectively., Extensive experience in customer care and technical support., Skilled in business operations, hospitality, and event planning., Experienced in interior design., Knowledgeable in digital marketing strategies and big data for business., Proficient in Microsoft Office, Word, Excel, and basic computer skills., Professional handling of phone communications.
References
Available upon request.
Hobbies and Interests
Active in Children’s Sunday School, planning events such as seminars and gospel concerts. Passionate about helping others, cooking, and spending time with family.
Timeline
Customer Service
Zazzle Ireland
01.2023 - 01.2024
Customer Success Executive
Infosys
01.2021
Healthcare Assistant
Brothers of Charity
01.2020 - Current
Business Manager
Ajoke Loge Beauty
01.2019 - 01.2021
Healthcare Assistant
Daughters of Charity & Abbot Nursing Home
01.2018 - 01.2019
Homecare Support & Social Care Support
TTM Healthcare
01.2017 - 01.2019
Healthcare Support
Killure Bridge Nursing Home
01.2015
Waitress
Dooley’s Hotel
01.2014
Avon Sales Representative
01.2010 - 01.2011
Waitress
Oplas Catering Services
01.2007 - 01.2008
Customer Service
McDonald’s
01.2006
Digital Marketing and Media -
Dundalk Institute of Technology
Big Data for Business -
Dublin Business School
Interior Design -
Waterford Adult Education Centre
Health and Social Care -
College of North London
GCSE -
Elizabeth Garrett Anderson Secondary
Digital Marketing -
Open College
Healthcare Support -
Waterford Institute of Technology
Hospitality and Hotel Tourism -
Skillnet, Waterford
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