Hi, I’m
Dorne Barley
SIGGIEWI
Summary
To bring a wealth of experience to an established company with a view to increase revenue, establish and maintain client relationships, improve processes and adhere to strict guidelines & deadlines. Personable Office Administrator with 30+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
Work History
Jet Aviation Flight Services (Malta) Ltd
Office / Administration Manager
09.2017 - Current
Job overview
- Employed as an Office / Administration Manager for a new venture for Jet Aviation Business Jets, AG – Zurich to have an office in Malta to manage & operate private jets for charter under an Air Operators Certificate, with a Joint Venture Partner
- Processes have been initiated in accordance with protocols from General Dynamics & Jet Aviation Business Jets, AG
- Administration of all aspects of the operation, invoicing, billing, payments, cost control, reporting, cash flow, banking and accounts payable and accounts receivable
- Turnover in excess of EUR 15M with profits, year on year
- Promoted with additional responsibilities Client Aviation Director for Malta registered aircraft
- Implemented online Portal system for clients and subsequently System Administrator for updating and creating of accounts for client use within the portal, 900+ users, covering EMEA & APAC regions approx
- 120 Aircraft & 800 crew members
- Troubleshooting for clients and colleagues
- Training Jet Aviation entities in the processes for invoicing for the client, being available due to time differences
- Ensuring that all Jet Aviation regions within EMEA & APAC are aligned.
- Improved employee productivity by providing comprehensive training and support in office management tasks.
- Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses through careful budget planning, cost analysis, and renegotiation of vendor contracts.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Alvogen Pharmaceuticals - Malta
Client Relationship Manager
12.2016 - 07.2017
Job overview
- Employed as a Client Relationship Manager for Eastern European clients, trouble shooting, processing of high quantity orders of pharmaceutical products to be delivered externally.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Hyperion Aviation – Malta
Administrator
01.2016 - 06.2016
Job overview
- Employed as part of finance team, data entry and basic administration task.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
IN-DESIGN – MALTA
Administrator
09.2013 - 12.2015
Job overview
- Employed initially as a part-time staff member to increase revenue, repayments and billing to clients
- Responsible for the HSBC uniform project, ensuring that all payments were concluded after staff issued with new uniforms.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Woodroffe School, Lyme Regis, Dorset, United Kingdom
University Overview
- Subjects: Maths, English Language, English Literature, Typing, Chemistry, Biology, German, Home Economics
- O Level RSA Typing Level 1 Distinction
Gloucester School, Hohne, West Germany
1986
University Overview
- Subjects: Maths, English, Community Studies
- City & Guilds Distinction
- Typing – RSA Level 2
Skills
- Project Management
- System Administration
- Financial Management
- Client Relationship Manager
- Administration
- Training & Development
- Human Resources
- Accounts Payable & Receivable
- Detail Orientated
- Data Analysis
- Reporting
- Policy Implementation
- Decision Making
- Vendor Relations
- Quality Assurance
- Report Preparation
- Time Management
- Organizational Skills
- Problem Solving
- Budget Management
- Customer Service
- Process Improvement
- Effective Communication
- Conflict Resolution
- Confidentiality Maintenance
- Word Processing
- Database Entry
- Spreadsheet Development
- Payroll Administration
- Business Administration
- Budget Support
- Office Administration
- Billing and Coding
- Customer Relationship Management (CRM)
- Revenue Forecasting
- Cost Control
- Teamwork and Collaboration
Additional Information
previous employments:
While in the United Kingdom, I was employed as a High Court Enforcement Officer, serving writs of execution on companies who had unpaid debts to clients, writing detailed reports for Solicitors to use as evidence in court cases.
The majority of my employments have been client facing, Business Development, Sales Manager, Administration Manager, all have been predominantly utilising skills for building client relationships, maintaining client relationships and increasing sales / revenue, as well as establishing excellent support networks with my colleagues as the positions were remote working.
I pride myself on my high standards of all aspects of any employment, prioritising workloads and putting in extra hours when required.
My work ethic can sometimes be my undoing as in my current employment, I work on my own and even while on vacation / away from the office, I am available to my clients and also to customers who are currently still learning our new portal, which I was instrumental in the set up and am System Administrator for EMEA & APAC. This has enabled clients / customers / administrators to have a more hands-on involvement with their financials and also aircraft movements to run their own reports and have instant access to their Operational Invoices. Being part of the initial project and maintaining the databases from which information is gathered, has given me an overall view of the whole process and an understanding of what the client requires.
I am looking for a position within a company where I can have a happy work / life balance, working flexible hours while still getting the job done to the high standards I set for myself and what is expected from my employer.
Leadership Experience
Being involved in the implementation of a new client portal, from inception, Promoted to Project Leader to ensure that all future initiatives are dealt with in a timely manner and connecting with the relevant personnel. Invited to sit on the Governance Board in relation to the aforementioned project for continuity and deliverance of ideas and improvements for the client.
Communication Skills
Working for a multi-lingual company, I am usually tasked with mediation between colleagues who speak English but have concerns understanding each other due to accents/dialects. Building up relationships with internal stakeholders & shareholders, to ensure that they have a direct line of contact when my input is required and maintaining excellent lines of communication with clients and suppliers, at all levels.
References
Robin Hepworth, resource group / contractair ltd, Business Manager, Robin.Hepworth@resourcegroup.ch
Timeline
Office / Administration Manager
Jet Aviation Flight Services (Malta) Ltd
09.2017 - Current
Client Relationship Manager
Alvogen Pharmaceuticals - Malta
12.2016 - 07.2017
Administrator
Hyperion Aviation – Malta
01.2016 - 06.2016
Administrator
IN-DESIGN – MALTA
09.2013 - 12.2015
Woodroffe School
Gloucester School
Similar Profiles
CHRISTINE MULLERCHRISTINE MULLER
Charter Operations Representative at Jet Aviation Flight ServicesCharter Operations Representative at Jet Aviation Flight Services
CHRISTINE MULLERCHRISTINE MULLER
Charter Sales and Operations at JET AVIATION FLIGHT SERVICESCharter Sales and Operations at JET AVIATION FLIGHT SERVICES
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD