Dr. Kavya A
Business Operation Management
Wilson Garden Bangalore
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Business Manager
Faxtel Systems
12.2023 - Current
- Operational management including revenue and P and L.
- Handling various healthcare solutions for government and corporate hospitals such as Clinical support decision tools, Journal resource and quality hospital consumables.
- Supporting and providing quality enhancing solutions to hospitals and healthcare institute for NABH, NAAC and JCI accreditations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide effective hospital management solutions.
- Providing and organising training programs, webinars and seminars for clinicians and healthcare professionals on various clinical evaluations and practice changing updates.
- Successfully negotiated client contract renewals to create increase revenue.
- Overseeing financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Training and guiding team members to maintain high productivity and performance metrics.
- Cultivating and strengthening client relationships using strong issue resolution and dynamic communication skills.
- Reducing operational risks while organizing data to forecast performance trends.
- Maximizing revenue generation through effective sales strategies and market analysis insights.
- Tracking new solutions and suggesting enhancements to both challenge and refine company's product offerings.
- Reviewing company's strategic plans and developed departmental goals and standards to support vision.
- Leading corporate social responsibility initiatives balancing long-term profitability and sustainability.
- Working in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Negotiating contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
- Establishing relationships with key decision-makers within customer's organization to promote growth and retention.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintaining professional, organized, and safe environment for employees and patrons.
- Assisting in organizing and overseeing assignments to drive operational excellence.
- Launching new products and services with thorough market research, leading to increased revenue growth.
- Cultivating positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlling costs to keep business operating within budget and increase profits.
Administrative Manager
K Dental
1 2020 - 11.2023
- Operational Head
- Handling end to end clinical process
- Management of revenue, P and L
- Patient management
- Clinical Management
- Coordinating and managing clinical operations
- Managing scheduling, training and inventory control
- Directing day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Delivering positive customer experiences by implementing effective quality assurance practices
- Addressing customer concerns with suitable solutions
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Monitoring resource use to achieve set goals within budget constraints
- Overseeing financial management, budget management, accounting and payroll activities
- Enforcing federal, state, local and company rules for safety and operations
- Conducted periodic assessments to evaluate company's financial performance
- Measuring and reviewing performance via KPIs and metrics
- Publishing customer satisfaction results from feedback forms and correspondence.
Consultant Dental Surgeon
Murthy Dental Clinic
01.2018 - 12.2019
- Planned targeted treatments based on individual needs
- Diagnosed problems of maxillofacial regions and implemented treatments to resolve concerns
- Treated infections of oral cavity, salivary glands, jaws and neck
- Oversaw busy practice with senior staff treating up to 1000 - 1500 patients per month
- Understood and followed oral and written directions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Planned and completed group projects, working smoothly with others
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Trainee Doctor
Murthy Dental Clinic
06.2015 - 12.2017
- Worked as supporting staff and assisting doctor
- Patient care coordinator
- Coordinating and managing clinical operations
- Collected data on patients through medical histories, labs and test results
- Advised patients and families as instructed by attending physician
- Transcribed verbal physician orders for drugs, treatments and tests and attained staff countersignature
- Provided extensive clinical and bedside support
- Performed advanced readings on patients
- Collaborated with other healthcare professionals to provide comprehensive patient care
- Prescribed medications or treatment regimens to address patient conditions
- Worked with patients and families to design care plans
- Ordered and interpreted results of laboratory tests and radiographs.
Education
Bachelor Of Dental Surgery -
AECS Maaruti Dental College
Bangalore, KarnatakaMaster of Hospital Administration - undefined
Indian Institution of Management
Bangalore, KarnatakaSkills
- Team Leadership
- Time Management
- Communication Skills
- Problem-solving aptitude
- Inventory Tracking and Management
- Database Maintenance
- Budget Control
- Multitasking Abilities
Hobbies
Drawing and Painting.
Travelling.
Gardening.
Listening to music.
Timeline
Business Manager
Faxtel Systems
12.2023 - Current
Consultant Dental Surgeon
Murthy Dental Clinic
01.2018 - 12.2019
Trainee Doctor
Murthy Dental Clinic
06.2015 - 12.2017
Administrative Manager
K Dental
1 2020 - 11.2023
Bachelor Of Dental Surgery -
AECS Maaruti Dental College
Master of Hospital Administration - undefined
Indian Institution of Management
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