DUANE ANTHONY SMITH
Vaud
Summary
Experienced Customer Service and Logistics Professional with a focus on supply issues, cost reduction, and enhancing team dynamics for improved operational performance and customer satisfaction. I am a charismatic leader who champions the philosophy of working smarter, not harder. With an innovative mind, I consistently seek ways to refine systems and processes, driving efficiency and effectiveness across operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transport Logistics Coordinator
Total Convenience Management Ltd
02.2020 - 03.2021
- Managing contracts for SHELL and Haliburton
- Coordinating transportation for your client's employees to and from offshore oil rigs, airports, and hotels
- Maintaining a roster of internal drivers and scheduling trips in compliance with safety regulations
- Reviewing, monitoring, and analyzing costs
Warehouse Dispatch Manager
AA Laquis Trinidad Ltd
03.2015 - 08.2019
- Directed shipping, receiving, inventory, and transportation operations, managing a team of 15, including drivers
- Accurate verification of incoming and outgoing shipments
- Efficient material handling and disposition
- Maintaining current warehouse inventory
- Achieved an 18% reduction in labor costs by identifying and addressing root causes
- Maintained a 98% level of customer satisfaction and service over 19 months through meticulous organization and dedication
Logistics Officer
Lifetime Roofing Ltd
03.2012 - 03.2015
- Supported the acquisition and management of materials and equipment, involving strategic sourcing, contract negotiation, purchasing, and logistics
- Coordinated daily with carriers to expedite and track shipments for all domestic and import trailers
- Planned, scheduled, and supervised operations and staff to ensure the availability of assets to meet monthly demands
- Oversaw daily production cycles, optimizing production capacity for smooth operations
- Conducted cycle counts on over 3,000 items, achieving an average accuracy of 95% through effective packaging and picking processes
Education
Bachelor of Arts - Business Administration
University Of Hertfordshire
United Kingdom09-2024
Business Management Diploma - Business Management Diploma Level 5
Association Of Business Executives
03.2023
Skills
- Agile Problem Solving
- Customer & Supplier Relationship Management
- Microsoft office 365
- Operational efficiency
- Strategic Sourcing Presentations
- Warehouse and transportation operations
- SAP/ERP
- Critical thinking
- Analytical thinking
- Supply chain operations
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Certification
- APICS Certified Supply Chain Professional (CSCP)
Association for Supply Chain Management (ASCM), Expected Completion November, 2025 - Google Project Management: Professional Certificate
Coursera – Completed April 2024
Accomplishments
- Reduced labor costs by 18% and sustained 98% customer satisfaction through improved workforce and logistics planning.
- Managed end-to-end transport coordination for Shell and Halliburton, ensuring compliance, safety, and cost efficiency.
- Improved inventory accuracy to 95% across 3,000+ items by redesigning cycle counting and warehouse handling practices.
- Optimized production capacity and procurement workflows, improving on-time delivery and operational efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sustainibilty Initiatives
Football
Basketball
Timeline
Transport Logistics Coordinator
Total Convenience Management Ltd
02.2020 - 03.2021
Warehouse Dispatch Manager
AA Laquis Trinidad Ltd
03.2015 - 08.2019
Logistics Officer
Lifetime Roofing Ltd
03.2012 - 03.2015
Business Management Diploma - Business Management Diploma Level 5
Association Of Business Executives
Bachelor of Arts - Business Administration
University Of Hertfordshire
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