Ebru Cicek
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Tod's
10.2016 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Visual merchandising
- Active support and expansion of the customer base for the retail business
- Maintaining the relationship of regular customers
- assortment control and maintenance as well as report generation
- Cash statement and report writing
- Responsibility in the store
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree -
Retail Specialist
Zürich08.2009
Skills
- Credit and Debt Card Processing
- PCI (Payment Card Industry)
- Stocking and Replenishing
- Till Counting
- Store opening and closing
- Sales expertise
- Client Meetings
- Meeting KPIs
- Active Learning
- Phone Answering
- Reference Assistance
- Returns and Refunds
- Product and Service Sales
fashion
I love Fashion.
I always follow the latest trends.
For me, it's always important to know what the competitors have on the market
Languages
German
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Sales Assistant
Tod's
10.2016 - Current
No Degree -
Retail Specialist
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