Efri Risasila Putri

• Collaborated with various departments to complete assigned tasks.
• Scheduled and coordinated travel arrangements for office staff members.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Assisted with budgeting and financial management to keep office operating within budget.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted with onboarding of new employees.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Organized and coordinated conferences and monthly meetings.
• Maintained and updated office records, both digital and physical.

• Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Communicated effectively with passengers having different cultural backgrounds
• Answered special requests from passenger with minimal resources to ensure high satisfaction
• Managed required tasks within time but still were able to delight customers and fulfilled their high expectations
• Worked regularly in different teams and environment

Part time 80%

• Main contact for historical sightseeing tours in Jakarta when ambassadors from other countries visited Jakarta as well as build good relationship with them and share cultural identity of Indonesia
• Managed timetable for governors of Jakarta during public events